Job Description

Job Title: Senior Account Manager

This position will be based remotely (working from home)

The Sr. Manager, Client Accounts will have a hands-on role within our Account Management Team. They are responsible for the shepherding projects on assigned clients, from project initiation through completion.

Key Responsibilities:

• Responsible for growing the existing accounts(s) assigned by identifying new opportunities
• Contributes to new business development activities within the account team
• Day-to-day client contact (central point of contact)
• Manage multiple pharma manufacturer clients

Market/Client Knowledge:

• Demonstrates ability to think proactively about client strategies and lifecycle management
• Stays educated on client therapeutic area, products, strategy, and competitive space
• Continues to learn and applies knowledge to reviews of content and demonstrates understanding through internal and client communication

Client Relations:

• Proactively manages relationship with clients and seeks opportunities to strengthen/build new relationships
• Demonstrates interest and aptitude in providing strategic recommendations with client
• Ensures client expectations are met on all levels of project and overall account activity by maintaining ongoing communication (written and verbal) with client and account team members
• Work with the internal account team to develop detailed and effective plans and monitor all aspects of project lifecycle, including scope, change and delivery
• Independently leads and facilitates client status meetings and provides timely follow-up on deliverables
• Adapts and navigates with ease whether it’s a client process or change in direction on a project

Account Management:

• Ability to communicate clearly and concisely in verbal and written form with limited to no oversight
• Independently identifies when a tactic is not meeting its objectives
  • Identify and communicate alternate approach to internal team and client
• Prepares statements of work (SOW) for new business or new projects
• Participates and contributes to brainstorm sessions where new and innovative tactics are designed
• Conveys credibility and maintains positive, professional image both internally and externally
• Demonstrates solid presentation skills to client audiences

Education:

• College degree, preferably in marketing, business or science/medicine

Interpersonal/Leadership Skills:

• Demonstrates excellent verbal, written and oral presentation skills
• Anticipates and brings about change as needed; communicates changes in a way that supports buy-in and long-term success
• Updates manager on account activity
• Ability to establish a positive working relationship with the broader APS team and client base

Professional Skills and Requirements:

• Experience in an account management role, preferable in managed care pharmacy or pharmaceuticals
• Understanding of PBM and health plan payer landscape for managed care pharmacy
• Experience managing multiple projects simultaneously
• Comfortable in a client-facing role
• Proficiency with Microsoft software (i.e. Word, Excel, PowerPoint)
• Excellent written and verbal skills
• Ability to collaborate and support other APS team members to jointly achieve company and client objectives
• Excellent time management skills and ability to meet agreed upon deadlines