Senior Account Manager (JB6314)
Location: Johannesburg, Gauteng
Salary: Market Related
Employment Type: Permanent
A specialist IT managed services business based in Johannesburg operates across infrastructure, connectivity, procurement, and cloud solutions, supporting a portfolio of strategic clients with end-to-end technology services. The team is focused, delivery-driven, and operates within a culture that trusts people to get the work done without micromanagement. This is a company where results matter and where the right person will have the space to genuinely own their role.
This is a Senior Account Manager opportunity for someone who knows the ICT space inside out and thrives on building relationships that actually go somewhere. The successful candidate will take full ownership of a portfolio of key and strategic accounts, acting as a trusted technology advisor and ensuring clients are not just satisfied but genuinely better positioned because of the partnership. This role sits at the intersection of technical understanding and commercial instinct, and it calls for someone who can hold a meaningful conversation with a CTO in the morning and follow up on a proposal by the end of the day.
Company-paid medical insurance for the main member
Performance-based quarterly bonuses tied to KPIs
Death and disability cover paid by the company
Flexible leave arrangement with room to negotiate additional days beyond the standard 15
Access to training opportunities including ITIL and other industry-relevant programmes
Autonomous working environment where delivery is trusted and recognised
Opportunity to be part of a growing technology business with room to make a real impact
8 or more years of experience in account management, client management, or the broader ICT industry
Strong background in managed services, systems integration, or a similar technology environment
Demonstrated ability to manage large, complex, or strategically important client accounts
Proven track record of building long-term client relationships and growing revenue within existing accounts
Comfortable engaging with senior executives as well as technical teams
Solid commercial awareness with experience in solution selling
Experience managing quotations, proposals, renewals, and commercial negotiations
Good working knowledge of Microsoft 365, cloud, networking, cybersecurity, backup and recovery, SaaS, VOIP, and IT infrastructure
Experience using CRM, PSA, or ITSM platforms to manage pipelines and client activity
Excellent communication and presentation skills with strong attention to detail
Valid driver's licence and reliable transport for client site visits
Relevant technology, vendor, ITIL, cloud, networking, or cybersecurity certifications are advantageous
Build and maintain strong relationships with client stakeholders and decision-makers across the assigned portfolio
Act as a trusted technology advisor, understanding each client's business goals, current environment, and future needs
Identify and develop opportunities to improve, expand, or modernise client ICT environments
Develop new business opportunities within existing accounts and maintain a healthy opportunity pipeline
Manage quotations, proposals, renewals, and commercial discussions end to end
Collaborate with technical teams to develop appropriate, well-scoped solutions for client requirements
Coordinate with operations, procurement, and project delivery teams to ensure client requirements are met successfully
Conduct regular service reviews and strategic account meetings, covering SLA performance, project updates, and outstanding actions
Manage client expectations and assist with escalations where required
Maintain accurate and up-to-date records of client information, pipeline activity, and opportunities in relevant systems
Keep clients informed of relevant developments in technology, security, and service delivery
Senior Account Manager, IT Account Manager, Managed Services, ICT, Client Relationship Management, Microsoft 365, Cloud Solutions, Cybersecurity, IT Infrastructure, Networking, SaaS, Connectivity, Solution Selling, CRM, Pipeline Management, Strategic Accounts, ITIL, Johannesburg, Gauteng
Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Kontak Recruitment specializes in the recruitment of personnel on all career
levels including the placement of permanent, contract,remote and freelance
staffing. We enjoy the personalized approach with regards to our candidates
focusing on their needs and requirements as well as a personalized approach
with our clients in delivering an excellent service. Kontak Recruitment conducts business in and ethical and honest manner.
