The staff Pad is proud to partner with a global
hospitality leader to identify a results-driven and customer-focused Senior
Account Manager who thrives in a multi-account environment for their Auckland,
New Zealand location.

This role focuses primarily on group business (80%),
with additional responsibility for TMC and leisure wholesale accounts (20%).

Reporting to the Regional Manager (EMEA & APAC, HFST) the Account Manager is responsible for driving
revenue growth by identifying, qualifying, and converting domestic and international
group business opportunities.

Success in this position requires building strong
client and partner relationships, generating qualified leads, and collaborating
with sales and operations teams to convert opportunities into confirmed
business.

Schedule: Full-Time | Remote

What You'll Do

Account Management

• 
  Serve
  as the primary contact for assigned accounts, building strong client,
  partner, and key decision-maker relationships
• 
  Maintain
  regular communication to understand client needs and identify new business
  opportunities
• 
  Position
  the organization's portfolio as the preferred hospitality partner through
  exceptional service, product expertise, and account support
• 
  Drive
  revenue growth by identifying, qualifying, and developing group, TMC, and
  leisure wholesale business opportunities
• 
  Identify
  upselling, cross-selling, and market expansion opportunities within
  existing accounts
• 
  Generate
  qualified leads through prospecting, sales calls, networking, and industry
  events
• 
  Execute
  account strategies aligned with client objectives and market priorities
• 
  Manage
  contract renewals and retention strategies to support long-term account
  growth and client loyalty
• 
  Resolve
  client concerns promptly while maintaining high levels of customer
  satisfaction
• 
  Monitor
  market trends, competitor activity, and customer needs to identify growth
  opportunities

Administrative Responsibilities

• 
  Maintain
  accurate Salesforce records, CRM data, forecasts, and reports in
  compliance with company standards
• 
  Maintain
  an up-to-date Outlook calendar for meetings, sales calls, events, and
  travel
• 
  Manage
  expenses and submit required documentation on time
• 
  Participate
  in meetings, conference calls, and internal forums professionally
• 
  Collaborate
  with internal teams to support account, territory, and business objectives
• 
  Comply
  with company sales standards, policies, and governance requirements

Analytical & Commercial Responsibilities

• 
  Analyze
  account performance to identify opportunities, risks, and areas for
  improvement
• 
  Monitor
  account and market performance using Salesforce and reporting tools
• 
  Evaluate
  performance using commercial, revenue, and contribution metrics
• 
  Refine
  account strategies based on performance, client feedback, and market
  trends
• 
  Prepare
  and present performance updates, insights, and recommendations to
  stakeholders

Additional Responsibilities

• 
  Maintain
  a professional appearance and vehicle that reflect company standards
• 
  Properly
  use, maintain, and securely store company-issued equipment and sales
  materials
• 
  Work
  independently in a field-based role while collaborating with regional
  leadership (Regional HQs in Singapore)

What We're Looking For

• 
  3–5
  years of experience in hospitality, travel, account management, or
  business development
• 
  Experience
  with group, TMC, and leisure wholesale business preferred
• 
  Proven
  ability to generate, manage, and convert sales opportunities across
  multiple market segments
• 
  Strong
  sales, negotiation, presentation, and relationship-building skills
• 
  Excellent
  verbal and written English communication skills with a professional
  demeanor
• 
  Self-motivated,
  results-oriented, accountable
• 
  Strong
  analytical, organizational, time management, and multitasking skills
• 
  Proficient
  in Microsoft Office, Teams, WebEx, Zoom, and Salesforce or similar CRM
  systems
• 
  Experience
  in the New Zealand market with established customer relationships
  preferred
• 
  Ability
  to work independently in a remote, field-based role with flexible hours as
  needed

What You Can Expect

Competitive Compensation + up to 10% performance-based
bonus

If you're passionate about building relationships,
driving business growth, and representing a world-class hospitality brand, we'd
love to hear from you.

Join the team and play a key role in expanding our
market presence while delivering exceptional experiences to our partners and
guests.