Job Description

The opportunity: Senior Account Manager Global Payments Solutions

Being part of HSBC in Spain, you’ll help evolve and grow our business.

We’re currently seeking an experienced professional to join our team in the role of Senior Account Manager Global Payments Solutions.

What you will do:

You’ll be responsible for the global satisfaction of a portfolio of Global Payments Solutions clients. You’ll ensure clients receive a superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that fall beyond basic transactional queries.

In this role you will:

• Manage the liquidity and cash management needs of a portfolio of Global Network Banking* Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation
• Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients
• Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues
• Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others
• The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
• Maintain a client footprint with the basic information required to deliver a superior client experience

You should apply if you have:

• Strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
• Previous experience in a client facing role, planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Both spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
• Fluency in Spanish and English

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

The pay range for this role is 50,000 € - 53,000 €

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

We offer a comprehensive and competitive package of benefits covering usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

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