Job Description

Spectrum One is HiringThe OpportunitySpectrum One is a strategic engineering partner for high-growth startups and established corporations. Since 2015, we have helped our clients raise over $150M in funding. We are a profitable business with consistent double-digit year-over-year growth.We are looking for a highly experienced Senior Account Manager to manage and strengthen relationships with U.S.-based clients. This role is ideal for someone with excellent communication skills, and proven experience handling enterprise-level or high-value accounts.Role OverviewWe are seeking a senior-level Account Manager to serve as the primary point of contact for clients and maintain strong, long-term relationships.You will manage client communication, coordinate with internal teams, handle escalations, and ensure exceptional client service throughout the engagement lifecycle.This role requires professionalism, strong stakeholder management skills, and confidence communicating with U.S.based executives and decision-makers during ET hours.

Key ResponsibilitiesServe as the primary point of contact for assigned client accountsBuild and maintain strong client relationships and trustLead client meetings, status updates, and communicationsManage client expectations and ensure timely follow-upsCoordinate with internal teams to ensure smooth project deliveryHandle client concerns, escalations, and issue resolution professionallyMaintain organized account documentation and communication recordsIdentify opportunities for account growth and long-term retentionCommunicate confidently with U.S.-based stakeholders and executivesThe Ideal CandidateExcellent spoken and written English with a strong American accentProven experience in senior-level account management or client success rolesExperience handling enterprise or high-value accountsMajor plus: experience working with clients such as Accenture or similar companiesStrong communication, stakeholder management, and relationship-building skillsHighly organized, proactive, and detail-orientedAbility to manage multiple accounts simultaneouslyTech, SaaS, or software industry experience is a plusBonusesExperience working with enterprise or Fortune 500 clientsBackground in tech, SaaS, consulting, or digital servicesExperience using CRM or project management toolsStrong presentation and executive communication skillsScheduleMust be available to work during US hours (ET)