Job Description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current opportunity: Senior Account Manager

Onsite/Hybrid/Remote: Hybrid or remote depending on your proximity to our Toronto or Montreal office

What you will do:

We are seeking a dynamic and strategic Senior Account Manager to oversee a dedicated book of business focused exclusively on reseller partnerships. In this role, you’ll act as the primary point of contact across all organizational levels within client accounts, driving engagement, strategic growth, and long-term value.

You’ll play a critical role in shifting our approach from traditional customer satisfaction metrics (CSAT) to revenue growth, becoming a trusted advisor who guides clients through business planning, go-to-market enablement, and deeper collaboration. This position is ideal for a relationship-driven professional with a strong understanding of the reseller ecosystem and a passion for driving business outcomes, including revenue generation.

Responsibilities:

• Own day-to-day client communications across multiple stakeholders and organizational levels within each reseller account.
• Deliver impactful Quarterly Business Reviews (QBRs) and Annual Strategic Account Plans.
• Identify and develop growth opportunities, focusing on revenue expansion within existing reseller accounts.
• Resolve operational and strategic issues to maintain strong partner engagement.
• Serve as a strategic advisor, supporting clients’ go-to-market (GTM) initiatives through enablement and engagement planning.
• Collaborate closely with Sales, Marketing, Product, and Subject Matter Experts (SMEs) to align solutions with client needs.
• Map internal and external stakeholder relationships using tools like Introhive or CRM systems.
• Provide early involvement in the sales cycle to ensure strong handoffs and continuity from prospecting to post-sale.
• Act as a customer insight conduit, sharing partner feedback and trends to inform internal strategy.
• Foster strong relationships with C-suite executives, demonstrating financial acumen and value-driven communication.
• Contribute to internal improvements by participating in account planning sessions, forecast reviews, and strategic workshops.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Required Qualifications/Skills:

• 5+ years of experience in Account Management, Channel Sales, or Client Success roles—preferably within a reseller, distribution, or partner-focused environment.
• Fluent written and spoken French and English.
• Proven track record of managing and growing strategic accounts.
• Deep understanding of reseller/channel ecosystems and B2B sales processes.
• Strong business development mindset with the ability to drive revenue through strategic planning.
• Excellent relationship management and communication skills, including experience engaging with C-level executives.
• Demonstrated experience leading QBRs, developing account growth plans, and resolving client issues effectively.
• Experience with CRM systems and relationship intelligence platforms
• Ability to collaborate cross-functionally and orchestrate involvement from internal SMEs.
• Strong financial literacy and strategic thinking to support GTM execution.
• Industry-specific knowledge or background is highly desirable.

Preferred Qualifications/Skills:

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Experience working in partner-led GTM environment.
• Background in sales enablement or customer success strategy.
• Experience with tools like Microsoft Office Suite and CRM.

Why Join Us?

• Be part of a collaborative, growth-minded team focused on innovation in partner engagement.
• Make a direct impact on revenue through strategic account management.
• Access professional development opportunities in account strategy, sales, and leadership.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).