Position
Title: Senior Account Manager (Commercial
Sales)

Base Salary:
$54,010 to $81,573
annually DOE

Commission:
Target
commission of $24,000 annually

Benefits:
Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

At Ziply Fiber,
our mission is to elevate the connected lives of our communities every day.
We’re delivering the fastest home internet in the Northwest, with a focus on
areas traditionally underserved by mainstream internet companies. And as our
state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need
for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We
strive to build relationships and provide customers and communities with
refreshingly great experiences.

We
emphasize our values in all our interactions:

Genuinely Caring:
O
ur
customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.

Empowering You
:
We
empower our customers to choose the products that best meet their needs, and we
support our employees to implement solutions that elevate the experiences of
our customers and coworkers.

Innovation and Improvement
:
We always look for ways to make the experiences of our customers –
and each other – better.

Earning Your Trust
:
We earn trust by communicating
simply and transparently as real people, not as a corporation.

Job Summary:

As a Senior Commercial
Account Manager, you
will be responsible for
going above and beyond for major accounts, maintaining and developing strategic
professional relationships while delivering white-glove support to our
Enterprise-tier customers. Your goal will be to provide the Ziply refreshingly
great customer experience with detail-oriented analysis and caring attention to
any customer concern.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed
below are a range of duties performed by the employee and not intended to
reflect all duties performed:

Customer Relationship
Management

·
Address all customer inquiries, operating as the lead point of contact
for all matters specific to your assigned customer accounts. Develop and maintain
trusting, strategic, long-term relationships with key stakeholders.

·
Build customer relationships by providing quality service to inbound
assigned accounts.

·
Provide product and service information to current and prospective
customers.

·
Conduct quarterly account reviews when requested by the customer or
sales team.

·
Ensure the timely and successful delivery of solutions according to
customer needs and objectives, issuing escalations as needed.

Account Administration
& Documentation

·
Maintain accurate account records by thoroughly reviewing and correcting
customer information, account products/services, and billing adjustments.

·
Record detailed documentation via organized management of cases in
Salesforce for all customer interactions and follow-up.

·
Create Salesforce moves, adds, changes and disconnect requests for
existing customers.

·
Conduct post-install first bill reviews on assigned accounts to ensure
accurate billing and customer satisfaction.

Revenue & Operational
Support

·
Negotiate renewal contracts and close opportunities in Salesforce to
maximize retention of revenue.

·
Assist with collection efforts on delinquent accounts.

·
Provide inbound call / Teams assistance in support of cross functional
teams.

·
Must be available to work regular business hours Pacific Standard Time.

Other Duties

·
Performs other duties as
required to support the business and evolving organization.

Require Qualifications:

·
High school diploma or GED.,

·
Bachelor’s degree or equivalent combination of education and experience.

·
Minimum of two (2) years of customer service experience in an
enterprise organization.

·
Minimum of two (2) years of complex customer service analysis
experience.

·
Must have experience in SIP, Hosted Voice, Fiber, Ethernet,
TDM/SONET networks technology and protocols.

·
Working knowledge with contracts terms for termination
liabilities and be aware of contract expiration dates.

·
Must have experience with high touch customer analysis and
support handling complex customer inquiries/requests.

·
Strong proficiency in Microsoft Office applications,
including Excel, Word, and PowerPoint.

·
Strong presentation skills,
with experience delivering content effectively in Microsoft Teams video
meetings.

·
Excellent written and verbal
communication skills, with the ability to effectively engage across all
organizational levels, including team members, peers, and senior management.

Preferred Qualifications:

·
Familiarity with enterprise
systems such as M6, billing platforms (e.g., DPI), Salesforce, Workflow
Manager, and online customer portals.

Knowledge, Skills and
Abilities:

·
Strong
organizational, multi-tasking, and prioritizing skills.

·
Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations, multi-task and collaborate effectively with other
personnel to meet deadlines.

·
Ability
to work within critical deadlines.

Work Authorization:

Applicants
must be currently authorized to work in the US for any employer.
Sponsorship is not available for this
position.

Physical
Requirements:

The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Essential
and marginal functions may require maintaining physical condition necessary for
bending, stooping, sitting, walking, or standing for prolonged periods of time;
most of time is spent sitting in a comfortable position with frequent
opportunity to move about. The employee must occasionally lift and/or move up
to 25 pounds. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth perception, and
the ability to adjust focus.

Work
Environment and Additional Information:

Work
is performed in an office setting with exposure to computer screens and
requires extensive use of a computer, keyboard, mouse, and multi-line telephone
system. The work is primarily a modern office setting.

At
all times, Ziply Fiber must be your primary employer. Unless otherwise
prohibited by law, employees may not hold outside employment nor be
self-employed without obtaining approval in writing from Ziply Fiber. In
holding outside employment or self-employment, employees should ensure that
participation does not conflict with responsibilities to Ziply Fiber or its
business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber
requires a pre-employment background check as conditions of employment. Ziply
Fiber may require a pre-employment drug screening.

Ziply Fiber is
a drug free workplace.