Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Program Strategy

Management Level

Senior Manager

Job Description & Summary

Job Description

Trusted advice is built one honest conversation at a time and that's the kind of work you'll be doing here. As a Senior Account Manager at PwC, you'll bring your commercial acumen, relationship-building expertise, and strategic thinking to drive client-led growth across our Priority Client Program, based in Sydney / Gadigal. You'll partner directly with Lead Client Partners to shape account direction, unlock opportunities, and ensure our most important client relationships are supported with depth, discipline, and care.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, consumer and health - giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do:

• Partner with Lead Client Partners to shape the client's agenda, anticipate strategic needs, and proactively identify growth opportunities across service lines.
• Own the development and execution of account plans, ensuring they translate into action with measurable results aligned to client priorities.
• Drive consistent account disciplines by establishing and maintaining an effective operating rhythm of account governance, including meetings, agendas, decisions, and follow-through across complex, multi-stakeholder accounts.
• Drive pipeline health, conversion, and cross-service line growth, leading pursuit of coordination on strategic opportunities.
• Build and sustain trusted relationships with senior client stakeholders, including C-suite and procurement, to influence outcomes and shape long-term direction.
• Lead commercial discussions, including rate cards, MSAs, RFPs, and contract negotiations, ensuring commercial discipline across the portfolio.
• Maintain high-quality data and reporting on financial performance, forecasts, and contracts to inform LCP and account leadership decisions.
• Leverage tools (Salesforce, iPower, PowerBI) and AI platforms to support account planning, client conversations, and surface strategic insight to shape account direction.
• Build strong working relationships with connected team members, providing clear briefs and context, and expanding their contribution over time.
• Collaborate with Clients and Markets teams to activate campaigns, events, and thought leadership tailored to account priorities.
• Develop and maintain effective relationships with client procurement and delivery teams to support commercial processes and strengthen our position.

What we’re looking for:

Core skills

• Experience in account management, client advisory, or business development within professional services, with a track record of growing complex, multi-service line client relationships.
• Proven ability to lead, coach, and develop high-performing account teams in a matrixed environment, setting clear expectations and driving accountability.
• Strong executive presence and ability to engage and shape outcomes with C-suite, procurement, and senior internal stakeholders.
• Commercial mindset including experience leading rate cards, MSAs, RFPs, and contract negotiations.
• Strong relationship-building skills, with the ability to develop trusted, durable working relationships across client procurement, delivery teams, internal stakeholders, and connected teams.
• Proactive problem solver who identifies issues early, thinks laterally, and works collaboratively across teams to resolve them before they escalate.
• Strong organisational and project management skills with exceptional attention to detail and the ability to manage multiple deadlines concurrently.
• Confident with data, CRM systems (Salesforce, iPower, PowerBI), and AI-enabled platforms as core tools of the role.

Desirable skills

• Genuine curiosity in client businesses and a drive to find efficiencies and new ways of working through AI and emerging tools.
• Ability to anticipate change, shift priorities, and operate effectively across a dynamic portfolio of accounts.
• Experience thriving in a fast-moving, matrixed environment, actively strengthening collaboration across onshore teams, connected teams, and delivery networks.
• A solutions-oriented mindset — bringing creativity and commercial discipline to everything from pipeline conversion to delivery challenges.
• A natural drive toward account excellence, with an instinct for operating rhythm, governance, and disciplined follow-through.

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

What you’ll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.
• Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as a Senior Account Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. 

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Bid Proposals, Budgetary Management, Business Requirements Analysis, Client Counseling, Client Interviewing, Client Management, Client Profiling, Coaching and Feedback, Communication, Complaint Management, Conflict Resolution, Creativity, CRM Software, Cross-Selling, Customer Experience (CX) Design, Customer Experience (CX) Strategy, Customer Relationship Management, Customer Satisfaction, Digital Analytics, Embracing Change, Emotional Regulation {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

July 29, 2026