Key Job Responsibilities

• Manage and grow relationships with assigned mining and construction customers.
• Promote and sell Komatsu equipment, parts, service solutions, and customer support programs.
• Serve as the primary point of contact for strategic customer accounts.
• Collaborate with Service Managers, Product Support teams, and Technical Specialists to deliver customer solutions.
• Oversee warranty-related issues, product concerns, returns, and service coordination.
• Identify opportunities to expand equipment, parts, and service business within existing accounts.
• Conduct regular customer site visits and maintain a strong field presence.
• Provide customer feedback and market intelligence to internal stakeholders.
• Support customers through equipment deliveries, fleet lifecycle planning, and ongoing operational needs.
• Assist in resolving customer concerns and objections through value-based selling and relationship management.
• Partner with mining subject matter experts and leadership to support large shovel and surface mining operations when needed.

Qualifications/Requirements

Experience:

• 3-5-years in Account Management, Sales, Project Management, and/or Product Management in OEM and mining environments with extensive customer interaction.
• Prior experience in establishing alliances or partnerships, building a client base, achieving sales goals, working in a team environment, fostering internal & cross-functional relationships, contract negotiation, executing change without direct authority, and business planning activities

Skills:

• Strong verbal and written communication skills - proficient in MS Office, SalesForce.com, Project Management tools, and presentation tools
• Business and financial acumen – understands commodity economies & industry trends / business drivers
• Professional interpersonal skills
• Business planning capability
• Demonstrated implementation skills
• Strong analytical, critical thinking and problem solving skills, considers the big-picture when making decisions
• Negotiation / dispute resolution
• Team building, coordination across multiple departments and companies

Additional Information