Job Description

Position: Senior Account Manager

About the business

Wellcom is a global creative production agency. We are a collective of content, production, and technology experts, working across Australasia, Asia, Europe, and the United States. We provide creative solutions across mediums including digital, print, photography, and video. Our client list spans global brands, local businesses, and creative agencies. We champion efficiency while pushing for the best result, working harder and smarter to streamline the advertising process. With an ethos rooted in reliability and flexibility, we help our clients create meaningful connections with their customers.

About the role

We’re on the lookout for an experienced Senior Account Manager to join our team.

This role is ideal for someone who enjoys building strong client relationships, delivering great work and identifying opportunities to grow existing accounts.

As a key member of the Client Service team, you’ll act as a trusted day-to-day partner for your clients, working closely with our creative, production and technical teams to ensure projects are delivered smoothly, on time and to a high standard.

With a strong understanding of your clients’ businesses, challenges and objectives, you’ll be able to translate their needs into clear briefs and work with our internal teams to develop the right solutions. You’ll be confident asking the right questions upfront, managing expectations and keeping clients and internal teams aligned throughout the process.

You’ll be responsible for:

Reporting to the Head of Client Service, some (but not all) of the role’s responsibilities include:

• Managing day-to-day client relationships, ensuring a high quality of service and overall client satisfaction.
• Developing a strong understanding of clients’ businesses, brands and marketing strategies to anticipate their needs and identify opportunities to grow existing accounts.
• Identifying opportunities for additional scopes, projects and Wellcom services across existing clients.
• Preparing and presenting reports, proposals and project updates to clients.
• Coordinating client briefs and projects, ensuring all necessary information, requirements, timelines and deliverables are clearly captured.
• Working closely with creative, production, technical and other internal teams to ensure projects are delivered effectively.
• Overseeing projects from brief through to delivery, proactively managing timelines, budgets, expectations and any issues that arise.
• Building and fostering strong client relationships through regular face-to-face, telephone and email communication.
• Supporting client reviews and reporting to ensure agreed service levels and client expectations are being met.

Experience, skills, and expertise

We are looking for someone who has:

• 3–4 years’ experience in an account service role within the advertising, creative or marketing industry.
• Previous creative agency experience.
• Experience managing client relationships and acting as a key day-to-day client contact.
• A proven track record of successfully working across account service, creative, production and technical teams.
• A demonstrated ability to manage client expectations and deliver high-quality work.
• Experience managing multiple clients and projects simultaneously.
• Strong organisational skills and excellent attention to detail.
• Strong commercial awareness with the ability to manage project budgets and identify opportunities for account growth.
• A strategic mindset with a strong creative focus.
• Strong communication, presentation and negotiation skills.

Why Join Us?

At Wellcom, we bring together creative thinkers, problem-solvers and industry specialists to produce outstanding work for some of Australasia’s leading brands.

Working with one of Australia’s largest placemaking brands across various business units including residential, retail, land lease and commercial. The work is highly varied, creative and dynamic, with a tech enabled production team powering content at scale.

If you’re ready to grow your skills, flex your creativity and make your mark in the ever-changing world of media and production, we’d love to hear from you.

Sound like you?

Apply now and submit your interest in this role. Click on the Apply button and complete all of the application questions.

Please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

We warmly welcome applications from First Nations People. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation or expression, national origin & disability.

We are committed to providing accommodations for individuals with disabilities to ensure their full participation in the application and recruitment process, as well as in the workplace. If you need assistance or accommodations of any kind, please indicate this in your application. We would love to hear from you!