Job Description

We are looking for a Senior Account Manager

Ogilvy Social.Lab is looking for an experienced Senior Account Manager, with a strong digital background to nurture and develop some of the most loved and established national and international brands.

We believe that strong, agile & capable client service fuels our business growth through seamless collaboration with our solutions teams to deliver brilliant work that impacts our clients' businesses.​ This is achieved by providing excellent service and strategic guidance.

This role involves meticulous client management, project ownership, planning and follow-up. Crucial to this position is a comprehensive understanding and appreciation of digital marketing across content creation, media and strategy. As a Senior Account Manager, you are responsible for ensuring work is produced efficiently, on time, and within budget.

Client Relationship Management:

• Act as the primary day-to-day contact for assigned clients, building and nurturing strong, trusted relationships.
• Develop a deep understanding of client business objectives, target audiences, and competitive landscape.
• Proactively identify and address client needs, ensuring their voice is heard and their expectations are met.
• Understand the full suite of agency solutions and be able to strategically speak to these.
• Identify and act upon client growth opportunities, expanding existing business and fostering new partnerships.
• Foster and promote due diligence and care both in client day-to-day work and internal tasks.

Project Management & Execution:

• Manage all aspects of client projects from initiation to completion, ensuring timely delivery within budget and scope.
• Develop and maintain detailed project plans, timelines, and budgets, effectively communicating progress and managing expectations.
• Collaborate seamlessly with internal teams (creative, strategy, production, etc.) to execute campaigns and deliver exceptional results.
• Seamlessly collaborate with in-market/client teams to ensure alignment and successful campaign execution.
• Foster collaboration and team culture within teams and across departments, particularly when working on client projects.

Financial Management:

• Accurately manage Statements of Work (SOWs), raising flags and addressing any discrepancies promptly.
• Timeously create Project Authorization & Approval Forms (PAAFs) and/or Purchase Orders (POs).
• Manage client invoicing, ensuring timely and accurate billing.
• Manage Work in Progress (WIP) adjustments accurately and in a timely manner.
• Support Business Unit Director (BUD) with revenue forecasting in their portfolio.
• Capture time accurately and on time using the Ogilvy platform.
• Provide internal and client-facing reconciliations as needed, ensuring timely delivery.
• Leverage the Ogilvy platform for finance tasks, job creation, and time capture.

Reporting & Analysis:

• Develop and deliver insightful client reports, showcasing campaign performance, key learnings, and actionable recommendations.
• Develop compelling case studies that highlight successful campaigns and demonstrate the value delivered to clients.
• Proactively monitor industry trends and competitive activity, sharing relevant insights with clients and internal teams.

Desired Skills & Experiences:

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 3+ years of proven experience in an Account Management role within an agency or client-side environment.
• Strong understanding of digital marketing landscape, platforms, and best practices.
• Excellent project management, organisational, and time management skills.
• Exceptional communication, interpersonal, and presentation skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite and project management tools.