Job Description

At Ten our goal is simple, to become the most trusted service business in the world. 

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.

Will you help take us there? 

The role

We are looking for a Senior Account Manager to join us in London. In this role , your primary responsibilities will be to manage our existing client programmes. This is a high-impact role, requiring a high degree of accountability and engagement with senior leadership. It’s your chance to define our position in the region and create results that influence Ten’s global business.

Key responsibilities:

Strategic Account Growth

• Develop and deliver an ambitious Growth Plan by building a strong network of stakeholder relationships within the client organization and influencing client strategy to unlock growth opportunities.

Account Management

• Oversee the successful delivery of the corporate programmes, meeting shared objectives and success metrics.

• Manage the governance process, with monthly meetings and quarterly strategic business reviews.

• Resolve day-to-day issues promptly and escalate appropriately.

• Maintain strong internal communication to ensure all relevant teams are up to speed on key priorities and activities.

• Share good news both externally and to relevant teams internally.

• Raise invoices in a timely manner and ensure payment is promptly received.

Management Information, Data and Market Intelligence

• Provide accurate, timely reports for clients.

• Analyze complex data trends and translate insights into actionable plans.

• Stay ahead of market and competitor trends, sharing insights with relevant internal stakeholders.

Requirements

• Minimum 5 years of experience in a similar role.
• Proven experience in strategic account management, preferably within banking, lifestyle, or concierge services.
• Strong understanding of commercial strategy and stakeholder engagement.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Proactive, hands-on approach with the ability to work independently and make sound decisions.
• Proficiency in CRM systems and business intelligence tools.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work in a fast-paced, dynamic environment with a high level of adaptability.
• Performance-Driven with a demonstrated ability to drive success and achieve business targets through strategic initiatives.
• Fluent in English.

Guidelines for Hybrid/Home Office :

• Located in London.

• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.

• A secure home office at your confirmed address, free from background noise or other distractions.

• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.



Rewards designed around you:

• A competitive salary depending on experience.

• Hybrid working You can combine working from home and working from the office.
• Paid time away from work Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.



Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.