Job Description

Who we are:

Navigator Group is Australia’s leading healthcare innovator. We leverage technology and
data to personalise healthcare, improve outcomes for patients and reduce costs
for organisations. Our mission is to transform the healthcare landscape by
providing innovative solutions and exceptional care that empowers people to return
to work and life. By combining telehealth, digital health and clinic-based services, Navigator Group
has become one of the leading and fastest growing interdisciplinary healthcare
innovators in the country.

The Role:

We are looking for an Account Manager or Senior Account Manager to join our ever growing, fast paced, purpose driven team. If you are passionate about helping people and you are a natural at
relationship building this role is for you. You will take responsibility for creating long-term, trusted
relationships with our clients, develop new business from existing clients and actively seek new referral and business opportunities. The role will involve a closely collaborative approach with the client, as well as the core clinical team responsible for delivering the Navigator services. You will be part of a collaborative, innovative & progressive team that inspire and support each other every day.

Duties:

• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Build and maintain strong relationships with clients, serving as their primary point of contact and trusted advisor
• Collaborate with cross-functional teams, including sales, marketing, and product, to deliver exceptional client experiences, support alignment, accountability and delivery excellence
• Develop and deliver training on our programs to clients and claims teams
• Monitor and analyse account performance metrics, identifying opportunities for improvement and implementing solutions
• Develop and execute strategic account plans to achieve growth objectives
• Stay up to date on industry trends and best practices, sharing insights and recommendations with clients and internal teams

Qualifications:

• 5+ years of experience in Personal Injury Claims, Rehab or Account Management with a proven track record of strategic claims management, driving growth and client satisfaction
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders
• Strategic thinker with the ability to develop and execute account plans that align with business objectives
• Strong analytical skills, with the ability to analyze data and metrics to drive decision-making

What we offer you:

• Opportunities for additional training and professional development.
• Hybrid work environment
• An inclusive, supportive and friendly team environment
• Novated leasing, Salary packaging benefits + up to 4 days additional paid leave per year.
• Excellent Employee Referral bonus.
• Purchase additional annual leave
• Career Development Opportunities

To find out more about us, please visit https://www.navigatorgroup.com.au/ Please note only shortlisted applicants will be contacted.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Candidates from all backgrounds are encouraged to apply.

We request you to advise us at the time of your application if you require any reasonable adjustment to support through your interview journey.