Job Description

This role is for one of the Weekday's clients

Salary range: Rs 1300000 - Rs 2000000 (ie INR 13 - 20 LPA)

Min Experience: 10 years

Location: Lalkuan

JobType: full-time

We are seeking an experienced and strategic Senior Account Manager to lead and manage one of our key enterprise customer accounts. This role carries end-to-end responsibility for account performance, operational delivery, customer satisfaction, and long-term relationship management.

Working closely with leadership teams, you will play a critical role in strengthening strategic customer partnerships, ensuring operational excellence across customer sites, and driving account growth through expansion opportunities and commercial alignment.

Requirements

Key Responsibilities

Client Relationship & Account Ownership

• Act as the primary point of accountability for the overall health, performance, and satisfaction of assigned enterprise accounts.
• Build and maintain long-term relationships with customer leadership, operational teams, and key stakeholders through regular engagement and structured communication.
• Proactively manage escalations, resolve operational and commercial issues, and ensure timely issue closure with minimal business impact.
• Ensure high levels of customer satisfaction, retention, and strategic partnership growth.

Technical & Operational Oversight

• Own end-to-end performance of customer programs, ensuring adherence to agreed SLAs, KPIs, operational targets, and safety standards.
• Monitor and analyse operational KPIs including process efficiency, automation outcomes, chemical consumption, equipment performance, and product quality metrics.
• Review machine and automation system performance, including uptime, reliability, dosing accuracy, alarms, and operational deviations.
• Lead on-site reviews, root-cause analysis, efficiency assessments, and continuous improvement initiatives.
• Collaborate with technical and operations teams to optimize customer outcomes and drive measurable value.

Business Growth & Revenue Management

• Identify and drive upsell, cross-sell, and account expansion opportunities.
• Support contract renewals, commercial negotiations, and long-term strategic account planning.
• Partner with internal teams to align customer objectives with business growth initiatives.

Reporting & Governance

• Prepare and present structured reports on operational performance, customer KPIs, machine performance, and improvement initiatives.
• Deliver periodic business reviews and strategic insights to senior leadership.
• Translate operational and performance data into actionable recommendations and decision-making insights.
• Ensure strong governance, accountability, and execution across all account activities.

What We’re Looking For

• Bachelor’s degree in Engineering, Business Management, or a related field. Advanced certifications or management programs are an added advantage.
• 10–16 years of experience in account management within industrial automation, specialty chemicals, pulp & paper, manufacturing, or process-driven industries.
• Proven track record of managing complex enterprise accounts with operational ownership and commercial responsibility.
• Strong understanding of industrial operations, automation systems, and process optimization.
• Excellent stakeholder management, communication, and problem-solving skills.
• Strong analytical mindset with experience driving data-backed operational improvements.
• Ability to work independently in customer-facing, high-accountability environments.

Preferred Skills

• Enterprise Account Management
• Industrial Automation
• Specialty Chemicals
• Pulp & Paper Industry
• Process Optimization
• Operational Excellence
• Customer Relationship Management
• SLA & KPI Management
• Root Cause Analysis
• Revenue Growth & Account Expansion
• Data Analysis & Reporting

Why Join

This is an opportunity to work at the intersection of industrial operations, automation, and enterprise customer management while driving measurable business impact. You will play a strategic role in managing high-value accounts, influencing operational outcomes, and contributing directly to long-term customer and business success.