Job Description

At AKQA, our Client Service team manages every facet of our client relationships, ensuring all our collaborations deliver the best possible outcomes for our valued partners. As a Senior Account Manager, you’ll own and nurture a key client relationship, acting as a trusted adviser, brand champion, and agency facilitator. You’ll bring a strong strategic lens to your work, identifying opportunities that add genuine value to your client’s business while ensuring projects are delivered to the highest standard.

In this role, you’ll work closely with Account Directors and multidisciplinary teams across strategy, creative, technology, and production to lead complex, multi-discipline projects end to end. You’ll balance relationship building with rigorous project management and you’ll manage scope, timing, and risk, keep teams aligned, and support the growth of those around you to deliver outstanding work.

At AKQA, you’ll be part of a multidisciplinary team united by purpose, craft, and curiosity, working in an inclusive and forward-thinking environment. Our hybrid in-studio/WFH model supports creativity, balance, and flexibility.

ROLE REQUIREMENTS

• Monitor, maintain and be accountable for a strong pipeline of client growth.
• Generate ideas and actions to deliver tangible business results.
• Encourage a fearless, entrepreneurial approach to solving problems.
• Work with disciplines to provide clients with relevant insights on industry trends, best practice, benchmarks.
• Drive and inspire a talented group of professionals, creating a culture of inclusion and teamwork.

QUALITIES AND CHARACTERISTICS

• Up to 5 years’ experience in a similar agency role, with strong strategic and commercial capability.
• Background working with retail clients in an agency environment is highly regarded.
• Clear, confident communicator with strong presentation skills.
• Strong budget ownership and financial reporting experience.
• Skilled in problem-solving, negotiation, and managing risk.
• Demonstrated ability to help identify, develop, and convert new business opportunities.
• Team-first mindset, enabling strong collaboration across clients and agency partners

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.