Job Description

Our Values: Be proactive – Value others – Work together - Contribute positively – Be transparent.

About Us: We are the not-for-profit organisation appointed to manage and grow QLD’s Containers for Change refund scheme. Since 2018 we’ve kept over 11 billion containers out of landfill, returning over $1 billion in 10c refunds to Queenslanders! From driving sustainability and innovation to creating real impact in communities, our team is united by a shared commitment to making a difference by increasing circularity outcomes and ensuring no container goes to waste. Watch the video to hear from our COEX team and why we’re proud to be part of the change.

The Role As our Account Manager, you’ll lead the strategic management of a major supplier relationship, ensuring high quality service delivery, strong commercial outcomes and alignment with business objectives. Reporting to the Executive General Manager Strategy, Design & Technology, you’ll play a key role in maintaining trusted partnerships, driving performance and identifying opportunities for innovation and continuous improvement. You will:

• Act as the primary relationship manager for a major supplier, developing strategic account plans aligned with COEX’s goals.
• Monitor supplier performance against KPIs and lead regular reviews.
• Support contract lifecycle management and ensure compliance.
• Partner with the business to identify and manage incidents, risks and opportunities across the business-wide services.
• Drive initiatives for innovation and sustainability within supplier relationships.

Who You Are Our values are at the heart of our culture. We’re looking for people who share these and are eager to be part of a team that brings them to life. You share our passion for sustainability and bring:

• Minimum 5 years’ experience in supplier relationship management.
• Experience working with large and complex commercial agreements.
• Proven ability to engage confidently with IT suppliers, leveraging technical understanding to influence decisions, ensure alignment with business needs and drive high quality outcomes.
• Exceptional negotiation skills with the ability to build strong, effective partnerships.
• Commercial acumen, with a solid understanding of commercial constructs and a strategic mindset.
• Experience managing performance metrics, service levels and contractual obligations.
• Understanding of project environments and cross functional delivery.
• Ability to travel interstate and hold a current QLD driver’s licence.
• Eligibility for a Blue Card and ability to maintain a satisfactory criminal history check.

COEX has been certified™ by Great Place To Work Australia, a recognition that reflects both the incredible culture and passion our team brings every day. We are also very proud to have achieved official Inclusive Employer status, awarded by Diversity Council Australia

How to Apply: If you’re ready to join one of QLD’s most impactful environmental initiatives, we want to hear from you.