Job Description

The Senior Account Manager combines hands-on account delivery with line management of two Account Managers, taking on the more complex or sensitive workstreams and acting as the first point of escalation before issues reach the Account Director. The role covers the same core areas as the Account Manager team – Sphere job builds and POS briefing, post-campaign reporting, the promo plan, price tiles and PIS, B2B collateral, Credit & Services POS and ad-hoc campaigns – with added quality oversight across the team's output.

Beyond delivery, the Senior Account Manager manages workload allocation, coaching and development for two Account Managers, contributes to performance reviews, and deputises for the Account Director when needed. This role suits someone with a strong Account Manager track record who is ready to take on people leadership alongside continued hands-on delivery, with a clear path towards an Account Director role in future.

Key Responsibilities:

• Quality oversight – Quality-check Sphere job builds, briefs and allocations completed by the Account Manager team; personally manage the most complex or time-critical campaigns.
• Reporting review – Review POD reporting and POE decks produced by the team before they are shared further.
• Promo plan sign-off – Own the final accuracy check on the promo plan ahead of sign-off.
• Price tiles & PIS oversight – Oversee the price tile and PIS processes across the team, resolving escalations.
• B2B & Credit & Services – Act as senior point of contact for B2B collateral and Credit & Services POS, reviewing and supporting Account Manager-led work.
• Ad-hoc campaigns & projects – Lead the most complex ad-hoc campaigns and projects, delegating and overseeing others within the team.
• Stock & write-off governance – Hold overall responsibility for stock and write-off governance within the team.
• Line management – Line manage 2 Account Managers: workload allocation, one-to-ones, coaching and development.
• Escalation & deputising – Act as first point of escalation for the Account Manager team, support the Account Director with senior review/QBR prep, and deputise during absence.

Requirements

• Proven experience managing POS/in-store marketing production at Account Manager level or above, ideally via Sphere or similar.
• Some prior experience of, or clear readiness for, line management and mentoring.
• Comfortable owning complex or ambiguous workstreams with minimal oversight.
• Good judgement on when to resolve issues personally versus escalate to the Account Director.
• Well-spoken and professional, confident representing ITG to more senior client and agency stakeholders.
• Retail, FMCG or trade marketing production experience is an advantage.
• Able to balance personal delivery with team leadership under competing deadlines.

Benefits

Work’s a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

What next? Like what you see? Drop us your application and someone from our team will be in touch.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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