Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are looking for a highly motivated and results-driven Senior Account Executive to join our growing sales team. In this role, you will develop new business opportunities, drive revenue growth, and build long-term relationships with enterprise clients in the Financial Services industry.

You will leverage your expertise in Customer Experience, AI, Cloud, and Contact Center solutions to understand customer needs, deliver tailored business outcomes, and consistently exceed sales targets.

Key Responsibilities

• Lead new business development by identifying, pursuing, and closing enterprise opportunities for Genesys Cloud

• Build and maintain trusted relationships with senior executives, business leaders, and technology stakeholders
• Apply a consultative sales approach to understand customer challenges and position AI-powered CX solutions that improve customer experience, operational efficiency, and business outcomes
• Stay informed about industry trends, competitive developments, and emerging technologies to position Genesys as a market leader
• Partner with Marketing, Solution Consulting, Customer Success, and Product teams to develop account strategies and ensure customer success
• Maintain accurate sales forecasts, CRM data, and pipeline management
• Identify opportunities for cross-selling and account expansion
• Negotiate and close complex enterprise agreements
• Act as a trusted advisor, aligning customer objectives with long-term business value

Qualifications

• 7+ years of enterprise sales experience, ideally within software, cloud, or customer experience technology
• Strong understanding of Customer Experience, AI, Cloud, and Contact Center solutions
• Proven success in exceeding sales targets and closing complex enterprise deals
• Excellent communication, negotiation, and presentation skills
• Ability to build long-term executive relationships and influence key decision-makers
• Experience using CRM platforms such as Salesforce for pipeline management and forecasting
• Self-motivated, results-oriented, and comfortable working in a fast-paced environment
• Bachelor's degree in Business, Marketing, or a related field. A Master's degree or relevant professional certification is an advantage
• Fluent French and English are required

What We Offer

• Competitive compensation package
• Comprehensive benefits
• Continuous learning and professional growth opportunities.
• A collaborative, performance-driven culture that values innovation and excellence.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.