Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Account Manager – Direct Sales is responsible for building and maintaining strong customer relationships, driving revenue growth, and ensuring high levels of customer satisfaction. This role serves as a trusted advisor to clients, identifying business needs and delivering tailored solutions that create long-term value. The position focuses on acquiring new business, expanding existing accounts, and developing strategic plans to strengthen customer partnerships.

Key Responsibilities

• Develop and manage relationships with customers through both in-person and virtual engagements.
• Understand customer business objectives, challenges, and requirements to recommend appropriate products, services, and solutions.
• Create and execute medium- and long-term account strategies to retain, grow, and diversify customer relationships.
• Identify opportunities to expand revenue within existing accounts and secure new business opportunities.
• Act as a subject matter expert for assigned products, services, or solution areas, effectively communicating value and functionality to customers.
• Conduct consultative sales activities, including presentations, demonstrations, negotiations, and contract discussions.
• Collaborate with cross-functional teams to ensure successful customer outcomes and seamless customer experience.
• Monitor market trends, customer needs, and competitive activity to inform account strategies and sales plans.
• Maintain accurate account plans, sales forecasts, and customer records.

Qualifications & Experience

• Extensive professional experience in account management, direct sales, business development, or a related customer-facing role.
• Proven ability to manage complex customer relationships and achieve revenue growth objectives.
• Strong consultative selling, negotiation, and relationship management skills.
• Ability to analyze customer needs and develop strategic solutions that deliver business value.
• Excellent communication, presentation, and stakeholder management capabilities.
• Demonstrated ability to manage multiple priorities and lead complex projects successfully.

Leadership & Impact

• Apply broad professional expertise to achieve business and operational objectives.
• Solves complex problems using sound judgment, analytical thinking, and prior experience.
• Influences stakeholders across functions and levels of the organization.
• Provides coaching and guidance to less experienced team members.
• Leads significant initiatives and projects, effectively coordinating resources and delegating responsibilities to achieve desired outcomes.

#LI-Hybrid

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.