Job Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com

This role supports PPI Benefit Solutions, a part of NFP. PPI is a service‑first organization delivering end‑to‑end benefits administration services and technology with a strong focus on client and partner needs. To learn more, please visit: https://www.ppibenefits.com

Provide the best possible benefits administration experience for clients and brokers, ensuring high satisfaction and business retention. In coordination with sales executives, ensure a satisfactory onboarding experience for new clients. Manage and ensure appropriate delivery, documentation, and resolution of all renewals and plan changes. Identify opportunities and sell add-issue. Provide prompt response and resolution to issues, coordinating resources internally and at carriers when required.

In addition to a base salary of up to $60,000, compensation includes a commission plan with earnings tied to performance and subject to company policies. High performers have the potential to earn up to $120,000 in total compensation.

This is a full-time opportunity with the flexibility of a hybrid schedule from Wallingford, CT with openness to fully remote candidates. 

Essential Functions:

• Ensure a satisfactory onboarding experience for new clients, collaborating with PPI sales executive and assigned internal implementation resources and carrier representative.  Perform platform demonstrations and training on PPI’s eligibility and billing applications to client.  Perform system review to QC client set-up, bills and rates. Monitor first 2-3 months of billing and payment to proactively address potential issues

• Evaluate, present and negotiate benefit plan renewals and marketing proposals for assigned accounts. May supplement sales coordinators’ marketing activities to obtain product options, including QC

• Identify opportunities to offer additional or alternative products and services, sell add-issue to broker and client, and perform activities required to initiate implementation

• Using business and PPI-specific knowledge, anticipate client needs and identify and implement strategies to address them including, but not limited to, products, benefits administration, COBRA and other PPI services

• Conduct client and broker meetings as well as occasional employee meetings. Meetings will typically be conducted remotely but occasionally will be in-person

• Ensure all paperwork and internal documentation is complete, timely, and submitted to appropriate area or carrier for renewals, plan changes, and PPI service offerings

• With regular and appropriate communication, resolve or direct the resolution of escalated client service issues including, but not limited to, system usage, enrollment and eligibility, rates/billing, payment/lapse, claims, and benefit questions

• Oversee open enrollment and ongoing enrollment process, incoming data files, EDI, employee self-service etc. and intervene as liaison to assigned client when problem resolution is required

• Provide support and backup when needed to other members of the account management team and leadership. Share best-practices, conduct internal education sessions, and collaborate to impart expertise to account management and other departments

• Coordinate effectively across all departments within PPI and our carriers/vendors to anticipate, respond to, and resolve client and broker needs or issues

Requirements:

• Bachelor’s degree preferred 

• 5+ years of account management or client service experience in group insurance or employee benefits

• Strong organizational skills with the ability to manage priorities and follow through effectively

• Clear written and verbal communication skills, including client presentations (virtual and in person)

• Proficient in Microsoft Office

• Life and Health license required or ability to obtain within 3 months

• Periodic travel both in and out of state for meetings, conferences, and client needs (approximately 10-15%)

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $52,000 to $60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to a base salary of up to $60,000, compensation includes a commission plan with earnings tied to performance and subject to company policies. High performers have the potential to earn up to $120,000 in total compensation.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.