Job Description

Love the hunt? Love big brands? Like winning? Keep reading.

Key Lime Interactive is looking for a Senior Account Executive who knows how to open doors, start conversations, and turn relationships into revenue.

This is not an “inherit a book of business and keep everyone happy” sales role.

We want a hunter.

Someone who gets a little thrill from landing the meeting everyone else thought was impossible. Someone who actually enjoys figuring out how to get the right person to respond. Someone who can walk into a room of executives, own it, and leave with everyone wanting a next conversation.

And the best part?

You'll have something genuinely interesting to sell.

Why Key Lime? 🍋

For 17 years, Key Lime Interactive (KLI) has helped some of the world's biggest and most recognizable brands understand their customers and build better products, services, and experiences.

We're talking Google, Amazon, Microsoft, Disney, Coca-Cola, PayPal, USAA, CVS Health, Verizon, FedEx, and many more.

Big brands. Interesting problems. Smart people. Work that actually gets used.

And we're not your typical corporate environment.

We do serious work without taking ourselves too seriously.

We're curious. We're scrappy. We move fast. We laugh a lot. We have opinions. We try things. We figure stuff out.

Around here, we like people who see the puzzle, get stuff done, speak up, do the right thing, and put a ribbon on it.

You won't find a lot of bureaucracy, layers, or someone looking over your shoulder asking how many emails you sent today.

You'll find smart people who expect you to be great at what you do and give you the room to do it.

And now we're ready to grow.

That's where you come in.

Your Mission 🎯

Simple:

Bring KLI into more rooms, with more great companies, solving more interesting problems.

You'll own new-logo acquisition and build relationships with senior leaders across UX, CX, Product, Research, Digital, Innovation, and Marketing.

How you get there is where the fun starts.

You'll:

• Hunt. Calls, email, LinkedIn, events, introductions, networking, creative outreach. If it gets the right person talking to us, we're interested.
• Open doors. Turn “Who is Key Lime?” into “Where have you guys been?”
• Sell cool work. Help enterprise clients solve complex customer and product challenges through qualitative and quantitative research, usability testing, accessibility, benchmarking, journey research, and custom mixed-method programs.
• Find the bigger opportunity. Listen beyond the initial ask, connect the dots, and uncover where KLI can have a bigger impact.
• Build deals people want to buy. Work with our research and strategy teams to create compelling proposals and SOWs.
• Own your number. Your pipeline is yours. Know it, grow it, forecast it, close it.
• Get out of the house. Conferences, client meetings, dinners, events, pitches. Expect approximately 30% travel and hopefully a few good stories along the way. ✈️
• Have fun doing it. Because if we're going to work this hard, we should actually like the people we're doing it with.

You'll Probably Love This Job If...

You genuinely like selling.

Not just closing.

Selling.

Finding the person. Getting their attention. Starting the conversation. Figuring out what makes them tick.

Turning “not interested” into “okay, you've got 20 minutes.”

And eventually turning that conversation into a big win.

You're probably someone who:

• Has 5+ years of enterprise sales experience selling professional services, consulting, research, CX/UX, or another complex solution.
• Has sold into Fortune 1000 organizations and knows enterprise sales isn't for the impatient.
• Has relationships across UX, CX, Product, Research, Digital, Innovation, or Marketing and knows how to build more.
• Isn't afraid of a cold call. 📞
• Can write an email that doesn't sound like it was written by a sales bot.
• Knows how to work a conference without spending three hours talking to the person at the booth next to you.
• Can talk comfortably with a UX researcher at 10 AM and pitch an executive buyer at 2 PM.
• Understands UX/CX research well enough to ask smart questions, sell the value, and know when to bring in the experts.
• Treats HubSpot like a sales tool, not an administrative punishment.
• Likes autonomy and doesn't need someone checking whether you made your calls today.
• Is competitive without being obnoxious.
• Is resilient, curious, creative, and really good with people.

And most importantly:

You know how to create momentum.

What You'll Be Selling

KLI isn't a one-trick research shop.

Our work spans the entire customer and product lifecycle.

Discovery & Strategy

User interviews, ethnography, diary studies, competitive research, personas, segmentation, and stakeholder research.

Concept & Experience Development

Journey mapping, concept testing, co-creation, focus groups, card sorting, and tree testing.

UX & Product Research

Usability testing, prototype testing, A/B testing, heuristic evaluations, accessibility testing, benchmarking, and behavioral research.

Enterprise Research Programs

Dedicated research resources, bundled programs, custom mixed-method engagements, and ongoing research partnerships.

Translation?

There's a lot to sell.

And because every client problem is a little different, you won't spend your days pitching the exact same thing from the exact same deck.

Let's Talk Money 💰

Great salespeople should have great upside.

Base Salary: $90,000–$100,000

On-Target Earnings: $180,000–$200,000+

Annual New Business Target: $600K year 1

Commission: Uncapped, with a 10% base commission rate on eligible signed contract value.

Accelerators: Blow past your annual target and commission accelerators can reach up to 15% on eligible revenue above quota.

Translation:

Sell more. Make more. No artificial ceiling.

We like it that way.

The Good Stuff 🌴

You'll also get:

• Comprehensive medical, dental, vision, and life insurance
• Company-paid short-term and long-term disability insurance
• Supplemental benefit options
• 401(k) with company matching eligibility after one year
• 14 days paid vacation
• 6 paid sick days
• 8 company holidays
• Fully remote work
• Travel to conferences, client meetings, and industry events
• Smart, interesting people to work with
• And a company where a great idea can actually become a thing

One More Thing...

We're not looking for someone who checks every box.

We're looking for the person who reads this and thinks:

“Yep. Give me the list. I'll find the opportunities.”

Maybe you're competitive.

Maybe you're ridiculously good at getting people to respond.

Maybe you have a network that would make the rest of us jealous.

Maybe you just really, really love winning.

If you know how to build executive relationships, create opportunities from nothing, and want to sell fascinating work to some of the world's biggest brands, we should probably talk.

Come sell something interesting.

Come work with really smart people.

Come help us build the next chapter of Key Lime.

And yes, there will probably be Key Lime pie. 🍋🥧

About Key Lime Interactive

Key Lime Interactive is a full-service Customer Experience and User Experience research and strategy agency founded in 2009. For more than 15 years, we've helped leading global brands better understand the humans behind their products, services, and experiences.

We're researchers, strategists, problem-solvers, question-askers, pattern-finders, and occasionally professional overthinkers.

We believe great work comes from curious people who care about what they do, enjoy the people they do it with, and aren't afraid to challenge the obvious answer.

Sound like your kind of people? Come meet us.

Key Lime Interactive is an Equal Opportunity Employer committed to creating a workplace where talented people can do their best work.