Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Account Executive, Enterprise New Business — Sweden

Are You the Right Fit?

• A proven hunter in Enterprise software sales?
• Motivated by opening new logos and building new territories from the ground up?
• Passionate about Cloud, SaaS, and AI-driven CX solutions?
• Resilient, proactive, and driven by ambitious targets?
• Comfortable leading competitive, high-velocity sales cycles?

If so, we want to hear from you.

Role Overview

This is a build-it role to own new business acquisition across the Swedish enterprise market and put Genesys Cloud on the map in accounts that have never bought from us before. Every logo you land expands our footprint and directly fuels the region's growth story. You'll introduce AI-powered experience orchestration to organisations ready to transform how they engage customers — and you'll own the full new business lifecycle end to end: shaping territory strategy, building pipeline from zero, and closing complex, high-value deals with senior stakeholders. At Genesys, you'll help deliver more human, connected customer experiences at scale, working alongside teams that prioritise collaboration, innovation, and meaningful impact. This role carries strong visibility across leadership, with real room to shape enterprise sales strategy and execution as you grow.

Key Responsibilities

• Own end-to-end acquisition of new enterprise customers across the Swedish market, driving consistent revenue growth
• Build and execute territory strategies that prioritise high-value accounts and scalable pipeline development
• Generate qualified pipeline through proactive prospecting, partner engagement, and strategic networking
• Lead complex, consultative sales cycles that position Genesys Cloud as a mission-critical platform
• Engage senior executives and business leaders to align solutions with strategic transformation goals
• Develop and execute competitive win strategies that increase deal success rates in enterprise environments
• Partner cross-functionally with business development, presales, marketing, and partners to accelerate deal progression
• Achieve and exceed new business quota through disciplined pipeline management and forecasting accuracy

Required Qualifications

• Bachelor's degree in Business, Technology, or a related field
• 5+ years of enterprise software sales experience focused on new business acquisition within SaaS, AI, CCaaS, or cloud platforms
• Demonstrated success acquiring new enterprise customers within the Swedish market
• Strong experience in pipeline generation through prospecting and strategic account development
• Proven ability to manage complex, competitive sales cycles with multiple stakeholders
• Excellent communication, negotiation, and executive engagement skills
• Fluency in Swedish and English
• Willingness to travel frequently within Sweden and across the region as required

Preferred Qualifications

• Experience selling customer experience or contact center platforms
• Familiarity with AI-driven solutions and cloud-based architectures
• Experience collaborating within partner ecosystems to drive joint sales outcomes
• Strong understanding of enterprise digital transformation initiatives

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.