Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As a consultative sales professional, the Senior Account Executive is responsible for both driving net new business and expanding and retaining existing customer relationships.

This hybrid role requires a strong ability to identify and acquire new logos while also nurturing and growing a defined customer base by uncovering additional value, driving adoption, and expanding Genesys’ footprint.

Senior Account Executives help solve the business needs of prospects and customers by aligning those needs and goals with Genesys solutions. They own the full sales cycle across both new and existing accounts, coordinating resources and managing the entire opportunity pipeline end-to-end.

As an Enterprise Account Executive, your mission is to balance new business acquisition with strategic account development, ensuring sustainable revenue growth across your territory.

Role Responsibilities

The Account Executive team is responsible for managing all customers and opportunities across the Genesys business. This includes leveraging marketing-generated leads, proactively identifying new opportunities, and building pipeline—with a farmer approach—focused on deepening relation managing complex sales scenarios across both prospects and existing customers. The role combines a hunter mindset—focused on opening new doors and relationships, driving retention, and expanding existing accounts. Once an opportunity is closed, the Account Executive remains engaged in the early post-sales phase to ensure a smooth transition, customer satisfaction, and identification of further growth opportunities. This is achieved in collaboration with Technical Pre-Sales, Business Consultants, and Customer Success teams.

Key responsibilities

The primary responsibilities for this role include (but are not limited to):

• Drive net new business acquisition through proactive prospecting, pipeline generation, and closing new logos
• Manage and grow existing accounts, identifying cross-sell and up-sell opportunities to expand customer value
• Build and execute strategic account plans that balance short-term wins with long-term growth
• Collaborate with peers and management to continually improve the sales organization
• Identify customer needs and effectively understand and respond to objections
• Align client business objectives with Genesys offerings and solutions
• Negotiate and close complex sales opportunities across both new and existing customers
• Act as a trusted advisor, guiding both prospects and customers on strategic initiatives
• Maintain and expand relationships with key stakeholders
• Drive customer retention by ensuring ongoing value realization and satisfaction
• Effectively sell a broad portfolio of solutions across multiple industries
• Partner with pre-sales and cross-functional teams to deliver compelling value propositions
• Proactively manage all aspects of opportunity development across the sales cycle
• Bring innovative ideas to customers and internal teams
• Foster a collaborative, high-performance team environment
• Demonstrate strong business acumen and commitment to excellence

Requirements

• Track record of success in selling cloud customer engagement solutions (CCaaS/SaaS) to a diverse customer base, demonstrating an efficient and tenacious approach to uncover customer expectations and needs
• Proven ability to both acquire new business and expand existing accounts in a complex, consultative sales environment
• Superior active listening skills
• Excellent objection handling and negotiation abilities
• Strong collaboration skills and ability to work effectively with cross-functional teams
• Excellent time management and organizational skills
• Ability to manage multiple opportunities and workstreams simultaneously
• Excellent written and verbal communication skills in Japanese
• Ability to effectively communicate with internal stakeholders and senior customer executives
• Highly persuasive and results-driven
• Resourceful and resilient in overcoming barriers and objections
• Consistent track record of meeting or exceeding sales targets across both new and existing business
• Ability to communicate and present at all levels within customer and prospect organizations
• Ability to communicate and present to Genesys management as required
• Previous business-to-business experience in one or more of the following areas with a documented track record of success:
  • Account Executive experience in verticals such as SP, ISP, IT, Airlines, Real Estate management, Travel Agency, Staffing Agency, Public, Utilities, and Travel & Transportation.
  • Experience in complex, consultative sales environments
  • Multiple sales roles within the software industry
  • Experience with cloud or SaaS-based software sales

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.