Job Description

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.

Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

The Senior Account Director will oversee client relationships, ensuring satisfaction and growth through successful campaign delivery. Responsibilities include managing a portfolio of campaigns, leading a team, and mentoring Account Directors & Campaign Managers. This role requires strong stakeholder management as well as collaboration with internal departments. It is fast-paced and requires significant travel during busy periods to attend events. Attention to detail is crucial for maintaining high-quality execution of events. You will also seek new business opportunities to exceed revenue goals and expand service offerings while leading pitches and submissions.

Essential Accountabilities:

Client Relations

• Partner with customers to understand business needs.
• Understand category-specific landscapes and trends.
• Establish partnerships with key customers.
• Respond to client briefs with clear project plans.

Strategic and Tactical Planning

• Lead accounts strategically, driving innovation and leadership.
• Manage projects from brief to execution.
• Champion client service to maintain profitable accounts.
• Oversee campaign delivery, managing timelines and costs.
• Analyse campaigns and agency performance post-campaign.

Commercial Acumen

• Achieve/exceed quarterly account targets.
• Prepare financial forecasts for strategic planning.
• Provide financial leadership and mentorship to Campaign Managers.
• Meet KPIs within agreed margin targets.

Interpersonal / Leadership Skills

• Collaborate positively with the Brand Experience Director and department heads.
• Manage team and client expectations for a productive environment.

Requirements

• 4+ years in managerial roles within experiential agencies focusing on FMCG/retail/food/health & beauty brands
• Strong client relationship management skills and strategic partnership development
• Exceptional client services with a successful business growth track record in fast-paced settings
• Solid financial acumen for budget management and P&L oversight
• Excellent communication, multitasking, and prioritization abilities under deadlines
• Deep understanding of managing experiential and integrated brand campaigns across design, production, logistics, and staffing

Benefits

• Salary up to £70k (DOE) gross per annum
• Hybrid working opportunities - 3 days in the office and 2 days working from home.
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Flex buy/ sell holiday scheme
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental healthcare after 2 years of service.
• Salary Sacrifice pension / cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme
• Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.