Job Description

Position: Senior Account Director

About the business and role

Wellcom is a global creative production agency. We are a collective of content, production, and technology experts, working across Australasia, Asia, Europe, and the United States. We provide creative solutions across mediums including digital, print, photography, and video. Our client list spans global brands, local businesses, and creative agencies. We champion efficiency while pushing for the best result, working harder and smarter to streamline the advertising process. With an ethos rooted in reliability and flexibility, we help our clients create meaningful connections with their customers.

We’re looking for a Senior Account Director to join our team — someone who is commercially minded, strategically driven, and genuinely passionate about building strong client partnerships and delivering exceptional work.

This is an opportunity for an experienced agency professional who thrives in a collaborative, fast-paced environment and enjoys navigating complex projects, solving problems, and bringing people together to deliver great outcomes. You’ll work across a diverse mix of creative production projects spanning digital, print, content, photography, video, and emerging technologies, partnering with both clients and internal teams to bring ideas to life.

You’ll be someone who naturally builds trust and credibility with clients, can confidently lead senior stakeholder conversations, and is always looking for opportunities to strengthen relationships, improve ways of working, and drive growth.

We’re looking for someone who is adaptable, proactive, solutions-focused, and excited by the opportunity to work at the intersection of creativity, production, technology, and client partnership.

Role Responsibilities

• Oversee and lead key client relationships, ensuring a high standard of service, strategic partnership, and overall customer satisfaction.
• Develop a strong understanding of client business objectives, marketing strategies, and operational requirements to identify opportunities for growth and expanded services.
• Build trusted relationships with senior client stakeholders through regular communication, strategic reviews, and ongoing partnership development.
• Provide strategic guidance across campaigns and projects to ensure client objectives, timelines, budgets, and deliverables are achieved.
• Be proactive in identifying new business opportunities, additional scopes of work, and areas for account growth across existing and new clients.
• Prepare, present, and influence proposals, scopes, and commercial recommendations with confidence at a senior level.

Requirements

• 7–10 years of experience in an account service or sales role within the advertising, creative, marketing, or production industry.
• Creative agency experience is essential.
• Proven experience managing complex client portfolios and senior stakeholder relationships.
• Strong commercial acumen with experience managing budgets, forecasting, quoting, scoping, and SLA agreements.
• Demonstrated ability to identify and secure new business opportunities and grow existing accounts.
• Proven experience leading integrated campaigns and projects across digital, print, production, content, photography, video, and related services.
• Strong strategic thinking and problem-solving capability.
• Excellent negotiation, presentation, and influencing skills.
• Excellent written, verbal, and interpersonal communication skills.

What we do at Wellcom to support the wellbeing of our people:

• Professional development opportunities to support career growth including lunch and learns, workshops, and hands-on development.
• Employee Assistance Program for general wellbeing check-ins, or working through challenging circumstances.
• Access to our online wellness platform and app designed to support physical, mental, and financial wellbeing needs.
• Recognition and awards programs to celebrate our people and acknowledge their achievements and success.

At Wellcom, you’ll be joining a supportive and creative team who value curiosity, collaboration and bringing great ideas to life. If you’re ready to grow your skills, flex your creativity and make your mark in the ever changing world of social, we’d love to meet you.

Sound like you?

Apply now and submit your interest in this role. Click on the Apply button and complete all of the application questions.

We warmly welcome applications from First Nations People. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation or expression, national origin & disability.

We are committed to providing accommodations for individuals with disabilities to ensure their full participation in the application, recruitment process, and the workplace. If you need assistance or accommodations of any kind, please indicate this in your application. We would love to hear from you!

Please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.