Job Description

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 8000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Senior Account Associate

Job-Type: 1 year contract with potential for permanent employment

Reports To: Sr. Account Manager

Location: Jakarta

What you’ll be doing:

• Build strong, long-term relationships with clients and stakeholders
• Identify patterns and insights through data analysis and qualitative observations
• Develop operational assessments and provide strategic recommendations to partners
• Conduct regular training sessions for partners’ teams to ensure effective implementation of SOPs
• Prepare reports, presentations, and account review materials for clients
• Identify account growth opportunities and support partners in resolving operational issues when needed
• Support contract renewals and negotiations

What makes you a great fit:

• Bachelor Degree in any major
• Minimum 2–3 years of experience in a similar role. Preferably has experience working in real estate, hospitality industry, and/or early-stage startup
• Proficient in data analysis; strong proficiency in Microsoft PowerPoint and Excel is a must
• Excellent communication and relationship-building skills
• Tech-savvy, with the ability to write product documentation and understand user pain points
• Able to communicate in basic English, both verbally and in writing
• Assertive, organized, and detail-oriented
• Results-driven with strong problem-solving abilities
• Eager to learn and continuously improve
• Illustrate Cove’s core values and strive to achieve our standard of operations