MAJOR FUNCTION:
The Senior Access Center Representative serves as a peer leader and real-time resource within the Access Center, providing operational support, live coaching, issue escalation, and workflow oversight to a designated specialty pod. This senior-level position is distinguished by its combination of advanced technical proficiency, peer leadership, and autonomy in resolving scheduling and patient access issues without direct supervision. The Senior Representative supports day-to-day operations, contributes to onboarding and training, supports the Supervisor in identifying workflow trends, and acts as the primary liaison between the Access Center team and practice operations. This role requires advanced multitasking, as the Senior Access Center Representative provides real-time peer support and coaching while actively managing live patient calls and scheduling responsibilities with the Access Rep I and Access Rep II's in their designated pod.
QUALIFICATIONS:
Education & Experience:
Knowledge & Skills:
Physical Requirements
Place an N, O, F or C in the boxes below
N: Never O: Occasionally (<20%) F: Frequently (20%-80%) C: Constantly >80%)
Lifting <20lbsCStandingOSittingCLifting 20-50lbsOClimbingNKneelingOLifting>50lbsNCrouchingOReachingOCarryingOHearingCWalkingOPushingOTalkingCVisionCEnvironmental ConditionsNoiseOVaried TemperaturesOCleaning AgentsONoxious odorsOPatient ExposureOOperative EquipmentO
BENEFITS INFORMATION:
Inspira Health is a charitable nonprofit health care organization serving communities across southern New Jersey. The system traces its roots to 1899 and comprises three hospitals, two comprehensive cancer centers, eight multi-specialty health centers, and locations throughout South Jersey. These include urgent care; outpatient imaging and rehabilitation; sleep medicine labs; cardiac testing facilities; behavioral health, digestive health and wound care centers; home care and hospice; and more than 35 primary and specialty physician practices in Gloucester, Cumberland, Salem, Camden and Atlantic counties.
Together with our medical staff of more than 1,200 physicians and other health care providers, we provide evidence-based care to help each patient achieve the best possible outcome. Our clinical and support staffs are focused on providing quality care in a safe environment for every patient. And we understand that to provide excellent care to our patients, we must also be sensitive to the needs of their families. The love and support of family can comfort and strengthen patients while aiding the healing process.
In support of our mission to improve the lives of all we serve, the leadership and staff of Inspira Health are dedicated to clinical and service excellence. However, as a leading regional health network, we are committed to doing more than just that. We believe our organization must become a source of inspiration, encouraging everyone to lead healthier lives. This can only be achieved by working together with our communities; by bringing vital services to the towns and neighborhoods we serve; and partnering with like-minded organizations to create a culture throughout our region that fosters good health for everyone.
