KPMG Ukraine

Senior

KPMG Ukraine  •  Bengaluru, IN (Onsite)  •  2 hours ago
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Job Description

Proposed designation : CWMO Operations Partner (COP) - Senior

Role: Operations / Shared Services

Reporting to CWMO Operations (Onshore COP Lead)

Geo to be supported : US

Shift 6:30 PM - 3:00 AM IST (9:00 AM - 5:30 PM EST)

- The Offshore CWMO Operations Partner (COP) provides execution focused, repeatable operational support across the contingent workforce lifecycle. This role performs standardized system actions, supplier coordination, onboarding execution, and lifecycle maintenance activities, enabling scale, consistency, and SLA adherence. Offshore COPs partner closely with onshore COPs, who retain ownership of stakeholder management, exceptions, and decision-making.

·Request & System Execution
oSupport the creation and update contingent worker requests and assignments in Beeline and related systems based on approved intake details
oExecute standardized updates following kickoff meetings (rates, dates, locations, supplier distribution)
oMonitor work queues and progress tasks according to defined SLAs and priority rules
oFacilitate interview scheduling
o
·Supplier Coordination
oDistribute requests to suppliers and manage routine follow-ups on submissions and status
oValidate submission completeness and advance workflow steps once requirements are met
oEscalate supplier delays or issues to onshore COPs using defined escalation thresholds
·Onboarding & Pre-Start Processing
oTrack and execute onboarding steps (DocuSign, background checks, onboarding requirements) once offers are approved (BGC delayed worker action – follow up/supplier)
oMonitor readiness milestones (IT, access, training) and perform standard follow-up's and communicate delays to recruiters
oUpdate system statuses and notify onshore COPs of blockers using approved templates
·Lifecycle Management
oPrioritize extensions, amendments, and early terminations following approved requests and SOPs with closed loop communication to engagement teams. EoR, etc.
oCreate second assignments and validate information according to SOPs (rate, manager, SP, etc.)
oMaintain accurate assignment records and supporting documentation
oAssist with producing Market Rate Assessments using firm tools
oSupport Talent Reserve tracking activities (entry, updates, exits) as directed
oFollow up on aging timesheets and rejected timesheets
oUpdate on inactive users (EM/EP/TS) and make system updates across all impacted assignment records
oFacilitation of equipment return and follow up (worker/supplier)
·Compliance & Audit Support
oExecute standardized compliance checks and validate required documentation
oMaintain audit ready records and flag gaps to onshore COPs for resolution
·Success Measures
oSLA adherence and throughput on assigned workflows
oAccuracy of system updates and documentation
oReduction in rework and avoidable escalations
oConsistent support to onshore COP capacity and focus
·Scope Boundaries (Explicitly Out of Scope)
oStakeholder negotiation or expectation management
oPolicy interpretation, exception approval, or risk decisions
oProcess design, control ownership, or RACI changes
o5+ years of experience in operations support, shared services, or workforce administration
oStrong proficiency with excel and VLOOKUP
oExperience executing high-volume, rules-based work with SLAs
oStrong attention to detail and comfort working from SOPs
oPrior exposure to VMS, HR, or onboarding systems (e.g., Beeline, ServiceNow) preferred
oExcellent oral & written communication skills, with the ability to provide clear, concise, and empathetic responses.
KPMG Ukraine

About KPMG Ukraine

KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.

KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.

Офіси компанії знаходяться у Києві та Львові.

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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.

KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.

In Ukraine KPMG has its offices in Kyiv and Lviv.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Kyiv, UA
Year Founded
1992
Website
kpmg.com
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