Job Description

Salary Range $15.00 - $21.00*WHO WE ARE:
Saks OFF 5TH is a leading destination for luxury off-price fashion. In our stores across the U.S. and online at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
YOU WILL BE:
We are seeking a client-focused and results-driven Personal Shopper to deliver an exceptional and highly personalized shopping experience for our customers. The ideal candidate will take ownership of building relationships, curating product selections, hosting in-store events, and delivering elevated service that exceeds client expectations. This role is key in creating long-term customer loyalty, driving intentional store traffic, and achieving sales and service KPIs, including our credit program and customer loyalty program.
WHAT YOU WILL DO:
Sales, KPIs & Customer Experience:
• Drive results through key performance indicators, including store credit applications, customer loyalty program enrollments, and sales targets.
• Ensure every interaction delivers an elevated shopping experience that feels exclusive, personalized, and memorable.
• Utilize upselling and cross-selling techniques to maximize sales and enhance the client journey.
• Addresses customer concerns with professionalism and seeks timely resolution
Client Relationship Management:
• Build, maintain, and grow a portfolio of clients by leveraging the company’s clientele system to track preferences, purchase history, and important dates.
• Proactively reach out to clients to drive intentional foot traffic into the store through personalized outreach, event invitations, and tailored promotions.
• Anticipate client needs and curate personalized shopping recommendations tailored to upcoming occasions, seasonal transitions, in-store events, and exclusive promotions.
• Ensure strict adherence to data privacy agreements and all company guidelines when managing customer information.
• Product Selection & Styling:
• Source and present products that align with each client’s style, budget, and lifestyle needs.
• Provide styling guidance and coordinate outfit selections or gift recommendations.
• Keep clients informed about new arrivals, special collections, and exclusive offers.
Events & Hosting:
• Plan, curate, and host in-store shopping events, trunk shows, and style sessions to engage clients and introduce new merchandise.
• Partner with store leadership to ensure events align with brand vision and seasonal business goals.
• Create engaging experiences during events that encourage repeat visits and loyalty program participation.
Collaboration with Store Leadership & Team:
• Partner with the Assistant Store Director of Customer Experience and the Lead of Customer Experience to share insights on new merchandise, fashion trends, and promotional opportunities to drive optimal results.
• Work closely with leadership to align personal shopping strategies with overall store goals and priorities.
• Consistently exemplify our service model’s core behaviors—setting the standard, leading by example, and inspiring peers to elevate team performance.
• A natural leader among peers, you lead by example and contribute to a positive team culture while helping drive sales and success across the entire store.
Physical Requirements:
• Ability to stand for extended periods during client appointments and events.
• Ability to lift and move merchandise (up to 25 lbs).
WHAT YOU WILL BRING:
• High school diploma or equivalent; college degree in Fashion, Merchandising, • • Marketing, or related field preferred.
• 2+ years of experience in personal shopping, styling, luxury retail, or client service-focused roles.
• Proven ability to meet or exceed sales and service KPIs.
YOUR LIFE AND CAREER AT SAKS OFF FIFTH:
• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount
SALARY AND OTHER BENEFITS:
Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.