Job Description

WHO WE ARE
Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 6,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders. With over 35 million parts listed, we’ve grown into one of Europe’s fastest-scaling e-commerce companies, but the real opportunity lies ahead, as we build a real category-defining platform worldwide.

ABOUT THE ROLE

We are looking for a Seller Finance Support Specialist to join our Customer Experience (Seller Support) team in Vilnius.

This is a cross-functional role at the intersection of Support, Finance and Account Management. You will become the key point of contact for finance-related seller topics, taking full ownership of cases and ensuring sellers receive clear, accurate and timely answers.

This is not a classic frontline support role — it is a more advanced position for someone who enjoys solving complex cases, working across teams, and building structure where it does not yet fully exist.

IN THIS ROLE YOU WILL

• Own end-to-end handling of finance-related seller inquiries (primarily in writing).
• Investigate and resolve questions related to invoices, payments, commissions, wallet balances and payouts.
• Act as the main point of contact for seller finance topics across internal teams.
• Work closely with Finance, Account Management and Seller Support to clarify and resolve cases.
• Ensure fast, structured and high-quality communication with sellers.
• Escalate complex issues when needed and follow through until resolution.
• Build and improve internal knowledge, processes, templates and case-handling logic.
• Identify recurring issues, root causes and process gaps, and suggest improvements.
• Help establish a more scalable and clear ownership model for seller finance support.

WHAT WE ARE LOOKING FOR

• Experience in Customer Support, Seller Support, Finance Operations, Payments, Billing, AR/AP, Reconciliation, Fintech or Marketplace Operations.
• Strong written English skills.
• Excellent written communication and problem-solving abilities.
• High attention to detail and ability to work with numbers and financial data.
• Ability to take ownership, navigate ambiguity and work across multiple teams.
• Strong organizational skills and ability to manage multiple cases in parallel.
• Confidence handling sensitive or complex partner situations in a structured way.
• Curiosity and persistence to investigate issues deeply and find root causes.
• Resilience and follow-through — you don’t drop cases even when answers are not immediately clear.

Bonus points if you have

• Experience with payments, invoices, commissions, payouts or wallet-based systems.
• Experience in e-commerce, marketplaces or fintech environments.
• Additional European language knowledge.

SALARY

The offered salary for this position is 2300–3000 € (gross). Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.

WHAT WE OFFER
• Private health insurance
• Employee stock option plan (ESOP)
• Learning budget for your personal and professional growth
• Commuting perks (covered parking or public transport to choose from)
• Everyday snacks and drinks
• Onsite gym
• Top-notch hardware and software
• The opportunity to work from anywhere up to 30 days per year
• Employee referral program
Discover all our perks by visiting our website: https://about.ovoko.com/career/#perks