Job Description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Insurance and CDS Team Lead provides hands-on operational leadership for Insurance/CDS Accounts Receivable functions. This role oversees daily workflows, supports complex billing and collection activities, and serves as the primary point of contact for Insurance/CDS -related AR operational questions.

The Team Lead plays a critical role in ensuring timely collections and continuous process improvement through close partnership with Seller Billing Technology and cross-functional teams.

Key Responsibilities

Insurance/CDS AR & Billing Operations

• Lead daily Insurance/CDS Accounts Receivable activities to ensure timely collections and compliance with seller contracts
• Assign, prioritize, and monitor workloads across Insurance/CDS AR team
• Oversee billing correction and research related to Insurance/CDS accounts
• Ensure proper handling of owner-retained units, refunds, and complex adjustments
• Identify workflow issues, risks, or capacity constraints and escalate as appropriate

Team Leadership & Training

• Serve as the primary point of contact for Insurance/CDS team members for day-to-day operational questions
• Provide hands-on support for complex or escalated collection issues
• Train and coach team members on Insurance/CDS processes, billing workflows, and collection procedures
• Provide oversight and training on required any additional systems used in Insurance/CDS operations
• Support onboarding and cross-training to ensure adequate coverage and consistency

Process Improvement & Technology Partnership

• Work closely with Seller Billing Technology to identify and implement process improvements
• Support enhancements related to billing review, research workflows, automation, and exception handling
• Communicate recurring issues, system limitations, and operational impacts to Technology and leadership
• Assist with testing and rollout of system changes or new processes impacting Insurance/CDS

Performance Monitoring & Quality Control

• Monitor daily productivity, aging trends, and account status for Insurance/CDS
• Review billing corrections and adjustments for accuracy prior to submission
• Ensure documentation standards are followed for seller communications and account actions
• Identify trends or recurring issues impacting collections and escalate to the Seller AR Supervisor

Cross-Functional & Seller Engagement

• Attend all Insurance/CDS internal meetings, including operational, billing, and strategy discussions
• Participate in external Insurance/CDS meetings with sellers, lenders, and partners as needed
• Partner with Sales, Operations, Compliance, and Proceeds teams to resolve Insurance/CDS -related issues
• Communicate billing and AR impacts, risks, and resolutions to stakeholders

Other Duties

• Support special projects and Insurance/CDS initiatives
• Act as backup support for the Seller AR Supervisor when needed
• Perform additional duties as assigned

Qualifications

Required:

• 2–4 years of Accounts Receivable, Billing, or Collections experience
• Strong understanding of AR processes, billing workflows, and collections
• Experience handling complex or high-volume accounts
• Ability to lead daily operations and make informed operational decisions

Preferred:

• Experience supporting Insurance/CDS seller accounts
• Experience with third-party billing and repo-related systems
• Prior mentoring, training, or acting lead experience

Skills & Competencies

• Strong operational leadership and problem-solving skills
• Attention to detail and commitment to billing accuracy
• Ability to train, coach, and support team members
• Effective written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in AR systems and Microsoft Office (Excel, Outlook, Teams)

Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
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At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work