Job Description

Overview

POSITION TITLE (Oracle title)

SECURITY TECHNICIAN MANAGER

WORKING TITLE

Security Technician Manager

SCHOOL/DEPARTMENT

Maintenance and Operations

LOCATION

Rock Quarry Road (Building B), Raleigh, NC

PAY GRADE

Noncertified Grade 28

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is not eligible for hybrid telework workweek

POSITION PURPOSE:

Supervises and leads staff of the Security Shop, ensuring that maintenance and repairs are handled in an effective and timely manner. Performs master craftsman and lead work associated with installation and maintenance of security, card access, monitoring station equipment, and fixtures. Responds to assigned work orders relating to security systems; troubleshoots appropriate corrective measures and performs work to provide a solution.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of security systems including: intrusion detection, access control, and monitoring station equipment;
• Considerable knowledge of Microsoft Office, including Word and Excel; Google Apps;
• Considerable knowledge of Occupational Safety and Health Administration (OSHA) standards;
• Critical thinking and problem solving skills;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to work independently and part of a team and complete tasks in the absence of clear direction;
• Ability to perform arithmetic calculations;
• Ability to troubleshoot and perform maintenance and repairs on security systems;
• Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma or equivalent;
• Five years of experience directly related to Security and Card Access Systems installation and repair.

CERTIFICATION AND LICENSE REQUIREMENTS

• Within twelve months of employment complete safety training according to OSHA standards;
• Must hold and maintain a valid motor vehicle operator’s license according to the State of NC requirements.

PREFERRED QUALIFICATIONS:

• Associates degree or technical school training in electrical systems;
• Experience with computerized maintenance management software, preferably MAXIMO.
• North Carolina Special Low Voltage Systems License.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervises and assigns work to staff relating to Security Systems repairs.

Supervises staff to ensure work is completed correctly and in a timely manner; provides on the job training to Security staff.

Performs master craftsman level work related to Security repair and maintenance by responding to work orders, troubleshoots issues of systems and equipment, and determines appropriate measures for resolution.

Assists supervisor in recognizing and evaluating occupational safety hazards and takes appropriate actions to protect employee and public health and safety.

Ensures procedure compliance and adherence to all safety procedures, the required safety training as specified in the safety manual, occupational health practices, and establishing a safe work environment within the Security shop.

Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, staff members of external agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. The work frequently requires activities involving driving automotive equipment.

EFFECTIVE DATE: 3/2024

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.