Milestone Technologies, Inc.

Security Technical Writer

Milestone Technologies, Inc.  •  Arizona (Remote)  •  3 hours ago
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Job Description

Responsibilities:

Documentation Drafting

  • Write, edit, and maintain comprehensive physical security documentation, including enterprise-level policies, standards, detailed SOPs, and field-ready guides.
  • Develop highly practical user guides, quick-reference materials, training artifacts, and job aids to support security and process integrity.
  • Ensure all newly generated and updated content strictly aligns with established documentation architecture, corporate branding parameters, and style guidelines.

Technical Translation & Field Compliance

  • Translate intricate technical specifications, system mechanics, and compliance requirements into clear, structured, and accessible language tailored for diverse audiences, including field personnel.
  • Structure foundational documentation explicitly to drive consistent behaviors, compliance, and uniform operational execution across all global organization environments.
  • Partner logistically with cross-functional Subject Matter Experts (SMEs) across Physical Security to gather content, map workflows, and validate documentation accuracy.

Content Quality Control & Peer Review

  • Perform rigorous editorial and quality reviews of documentation created by other program contributors to ensure precision, clarity, and consistency with established standards.
  • Optimize content architecture for maximum searchability, user retention, and ease of navigation across diverse stakeholder audiences.
  • Support ongoing audit readiness initiatives through active document validation, content gap remediation, and structured artifact standardization.

Lifecycle Coordination & Repository Governance

  • Coordinate seamlessly with the Security Governance Project Manager to execute drafting priorities, track progress, and meet established intake queue deadlines.
  • Support the administration of the controlled documentation repository, including strict version control, revision history, and audit traceability for all active and archived assets.
  • Facilitate formal documentation review cycles, systematically incorporating stakeholder and reviewer feedback to prepare finalized copies for leadership approval.

Minimum Qualifications

  • 3–5 years of professional technical writing or technical editing experience, specifically within corporate security, compliance, technology, or highly regulated enterprise environments.
  • Proven capability to analyze technical controls, security data, or complex workflows and translate them into clear, actionable, and user-friendly documentation for diverse audiences.
  • Experience working successfully within a managed service, consulting, or staff augmentation model.
  • Demonstrated proficiency in applying formal documentation standards and industry style guides.
  • Proven track record of partnering with both technical and non-technical Subject Matter Experts (SMEs) to extract operational details and validate documentation accuracy.
  • Solid familiarity with enterprise content management systems, repository governance tools, and collaboration platforms, including Google Workspace, Confluence, SharePoint, and AODocs.
  • Bachelor’s degree in Technical Communication, English, Journalism, Information Management, or a related field, or equivalent practical experience.

Preferred Qualifications

  • Foundational familiarity with enterprise security governance concepts, internal control frameworks, or industry standards terminology, including operational exposure to ASIS, ISO 27001, NIST CSF, or SOC 2.
  • Experience performing structured editorial peer reviews, gap analyses, and quality control checks on documentation created by external program contributors.
  • Background in creating structural document templates, training aids, and quick-reference job materials from scratch to drive process integrity.

Location & Remote Flexibility
While this job posting lists a specific state to meet platform requirements, this is a 100% nationwide remote position We encourage qualified candidates located anywhere within the United States to apply!

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Milestone Technologies, Inc.

About Milestone Technologies, Inc.

Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.

We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.

Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Follow us on:

Facebook: https://www.facebook.com/MilestoneTechnologiesInc

Twitter: https://twitter.com/MilestoneTech

Blog: https://milestone.tech/blog/

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Fremont, California
Year Founded
1997
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