Job Description

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Security Systems Operator serves as a vital member of the Corporate Security Operations Center, monitoring security and life safety systems, assessing alarms and incidents, and coordinating appropriate responses to protect APS employees, visitors, and assets.

Key Responsibilities

• Monitor and respond to security, safety, and emergency alarms and incidents.
• Serve as the first point of contact for Corporate Security calls and communications.
• Assess and manage security situations, escalating and coordinating responses as needed.
• Administer employee, contractor, and visitor access to APS facilities.
• Monitor the status and functionality of security equipment and access control systems.
• Support emergency response efforts and security breach investigations.
• Utilize integrated security and life safety systems to maintain a safe and secure environment.

Minimum Requirements

• High school diploma or equivalent.
• One (1) year prior experience in the areas of Customer Service, Security Services, or dispatch.
• Security systems, operations and/or control center experience preferred.
• Retention in position requires successful completion of the Corporate Security approved Security Systems Operator training program within 8 months of assignment.

Major Accountabilities

1) Follows prescribed security procedures and emergency plans in order to maintain security of corporate assets during assigned shifts.

2) Monitors a variety of life-safety, intrusion detection, access control and video monitoring systems.

3) Eliminates or minimizes potential security/safety problems by initiating responses to alarms or other security/safety alerts.

4) Serves as central point of contact for security matters during assigned shifts. Updates management and employees of the status of security situations by coordinating internal communications.

5) Documents and updates historical incident information through established reports/logs.

6) Develop a working knowledge of applicable policies, procedures, and laws.

7) Utilize security systems to properly identify and gather information related to an incident or alert.

8) Supports the response to emergency/life-safety incidents and criminal, malicious or suspicious activity.

9) Dispatch law enforcement and/or security resources as directed by leader or more Sr, level security staff

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Onsite: Requires work to be performed in the field and/or at an APS facility. Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Role types are subject to change based on business need.