Job Description

We’re Hiring: Security Systems Analyst!

📍 Location: Reading, RG6
💰 Pay: £45,000 per annum
📅 Hours: 40 hours per week
🎓From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!

Grade: 6

Explore your purpose. To See a Different World!

Join our Global Physical Security team as a Security Systems Analyst and play a pivotal role in protecting our people, facilities, and assets worldwide. Operating across a truly global footprint, we deliver best‑in‑class physical security through advanced technologies and 24/7 operational excellence.

The Security Systems Analyst role is ideal for an experienced field-based security systems engineer (Lenel, CCURE, Genetec, Milestone, etc.) who is ready to step away from the tools and move into a centralised helpdesk / support environment, using their practical knowledge to diagnose, troubleshoot, and resolve issues remotely.

As a Security Systems Analyst, you’ll act as the first line of expert support for physical security systems incidents. Using your real-world engineering experience, you’ll assess faults, troubleshoot systems remotely, and determine whether issues can be resolved without sending an engineer—helping reduce downtime, optimise resources, and improve service efficiency.

You’ll own issues from start to finish, combining technical expertise with strong decision-making to ensure the best outcome for the business.

What you'll be doing:

• Act as the primary point of contact for security system issues via phone, email, and ticketing platforms
• Use your engineering background to triage and diagnose faults across access control, CCTV, and integrated systems
• Perform remote troubleshooting and fault resolution, avoiding unnecessary engineer dispatch wherever possible
• Identify whether issues are system, configuration, hardware, or network related
• Make informed decisions on when to escalate or dispatch field engineers, ensuring they attend site fully prepared
• Take full ownership of incidents from initial report through to resolution and closure
• Prioritise issues based on business impact and SLA commitments
• Communicate clearly with stakeholders, providing updates and technical explanations
• Monitor system alerts and proactively identify potential issues before they escalate
• Contribute to knowledge sharing and continuous improvement, helping increase first-time fix rates

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who takes ownership, thinks analytically, and thrives under pressure. Ideally, you’ll have:

Essential:

• Background as a Security Systems Engineer, Installation Engineer, or Commissioning Engineer
• Strong working knowledge of platforms such as:
  • Lenel OnGuard
  • Software House CCURE
  • Genetec, Milestone, or similar
• Proven experience fault-finding and troubleshooting access control and CCTV systems in the field
• Ability to diagnose issues across hardware, software, and basic networking
• Experience deciding whether issues require onsite intervention vs remote resolution
• Familiarity with ticketing / service management systems (ServiceNow, Jira, Remedy, etc.)
• Strong communication skills with the ability to support non-technical users
• Ability to manage multiple issues and prioritise effectively

Desirable:

• Experience working in a helpdesk, service desk, or remote support environment
• Understanding of incident management processes (ITIL)
• Knowledge of TCP/IP, device connectivity, and system integrations
• Experience coordinating or supporting field engineers remotely

Additional Information

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.