Job Description

Title

Security Systems Administrator

Job Summary

Responsible for managing and maintaining various security systems to ensure best in-class support of physical security technology and associated software applications such as Closed-Circuit Television (CCTV), access control, and

intrusion alarms throughout Memphis International Airport.

Salary: $113,300.00

Open Until Filled

Position Description

1. Manages and provides oversight to video management system, access control system, alarms, and other security technologies.
2. Conducts ongoing functionality review of security systems to ensure proper coverage and efficient operation.
3. Investigates and resolves technical issues related to physical security systems.
4. Analyzes system malfunctions, conducts diagnosis, and identifies root cause of problems.
5. Implements appropriate solutions or escalates issues to higher-level support, as necessary.
6. Collaborates with end users to ensure personnel are appropriately trained to use security equipment, conducts regular training classes, and provides guidance and coaching.
7. Leads the selection, design and implementation of security systems to ensure performance and consistent standards.
8. Provides oversight on projects from conception to completion, including budgeting, scheduling, and resource allocation.
9. Develops reporting processes and Key Performance Indicators (KPIs) to include alarm monitoring, incident response, tracking and reporting, and other service areas.
10. Engages with IT and other departments to evaluate program effectiveness and ability to meet internal and external stakeholder needs including training IT staff on security protocols.

Requirements

EDUCATION – Bachelor’s Degree in Information Technology, Information Systems, Computer Science or related discipline or equivalent combination of training and experience.

EXPERIENCE – Five (5) years’ experience in Information Technology, commercial security systems, support, configuring and servicing access control and video management systems. Must have a valid driver license.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of operation and troubleshooting of surveillance cameras, access control systems, and alarm systems. Knowledge of network security principles, including firewalls, intrusion detection systems, and encryption. Knowledge of emergency response protocols and incident reporting procedures. Proficiency in office applications.

Exhibits analytical skills to identify potential vulnerabilities and assess system performance. Capability to quickly diagnose and resolve technical issues, often under pressure. Exhibits technical skills in configuring, maintaining, and repairing security systems and related technologies. Excellent human relations skills including ability to build effective and productive relationships with internal and external stakeholders. Excellent written and verbal communication, and critical thinking skills.

Ability to ensure all security systems are functioning correctly and identify potential security threats or system malfunctions. Flexibility to adapt to evolving security technologies and changing regulatory requirements. Competency in managing system upgrades, installations, and maintenance projects effectively. Ability to work independently and implement effective solutions to problems. Demonstrated ability to communicate ideas effectively to individuals or groups, in both formal and informal settings. Ability to interact with others in a way that inspires trust, confidence, and integrity.