Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Shift Supervision & Post Control
• Lead assigned Security colleagues during the shift, ensuring correct deployment, punctuality, grooming, equipment readiness, and clear pre- and post-shift briefings.
• Supervise daily Security operations across assigned posts, including Control Room, lobby, loading bay, back-of-house, colleague entrance, visitor access, VIP parking, guest floors, outdoor areas, and patrol zones.
• Ensure essential company-issued equipment such as radio / communication device, torchlight, pocket mask, keys, passes, and first-aid items are available, controlled, and used properly.
• Conduct regular checks on Security colleagues and posts to confirm vigilance, adherence to standards, and effective handover.
Access, Patrols & Guest Safety
• Manage access points to ensure all colleagues, casual labour, vendors, contractors, suppliers, visitors, and vehicles enter through authorized channels.
• Maintain vigilance at pass counters and support the Visitor Management System, contractor controls, vehicle checks, and delivery access procedures.
• Perform roving safety and security patrols within and around the resort, including guest areas, heart-of-house, accommodation / service areas where applicable, and external resort surroundings.
• Identify fire hazards, unsafe acts, suspicious behaviour, breaches of procedure, or maintenance risks and take immediate corrective or escalation action.
Control Room, CCTV & Systems
• Be in charge of the Hotel Security Control Room during the shift and ensure all official documents are handled accurately according to SOP.
• Monitor CCTV coverage, alarms, access control, duress systems, fire-life-safety alerts, and security equipment, highlighting faults or unusual observations immediately.
• Support preliminary CCTV review for investigation and training purposes in accordance with privacy and evidence-handling standards.
• Coordinate with Engineering, IT, or relevant departments to report system faults, door lock issues, safe box concerns, and security equipment defects.
Emergency Response & Incident Reporting
• Respond to security, medical, fire, duress, lost child, crowd control, guest concern, suspicious activity, and other emergencies as quickly as possible.
• Perform First Aid / CPR / AED where trained and required, and coordinate with internal and external emergency responders.
• Gather facts, document incidents, prepare end-of-shift reports, complete accident / incident forms, and maintain accurate logbook entries.
• Handle lost and found reports, key and pass inventory, safe box issues, door lock concerns, lift control, VIP movement support, crowd control, and ushering duties as assigned.
Team Support & Compliance
• Coach Security Officers and CCTV colleagues on post standards, report writing, guest interaction, emergency procedures, and professional conduct.
• Ensure all activities comply with hotel policies, security protocols, confidentiality standards, Saudi regulations, and brand expectations.
• Education: High school diploma required; diploma or certificate in Security, Hospitality, Safety, or Emergency Management preferred.
• Experience: Minimum 2-3 years in hotel security operations, including at least 1 year in a supervisory capacity; luxury resort or pre-opening experience preferred.
• Languages: Good English required; Arabic preferred.
• Technical skills: CCTV monitoring, access control, visitor management, key control, incident reports, logbooks, fire-life-safety systems, Microsoft Office, and radio communication.
• Certifications: Security license or certification as required locally; first aid / CPR / AED and basic fire safety training preferred.
• Desired profile: observant, disciplined, composed, firm yet polite, service-minded, confidential, physically fit for patrols, and able to work rotating shifts.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
