Job Description

• Evaluates the performance of personnel under their supervision.
• Acts as a role model, always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Demonstrates and consistently role models Family-Style Service
• Supervises all Security and field activities to ensure adequate protection of company and guest assets as well as safety of customers and team members on property.
• Roam or stands at posts to ensure safety and security or to observe suspect activity or underage gamblers.
• Coordinates and handles all suspect activity with management.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
• Trains and coordinates Security personnel to ensure compliance with all related policies to provide a safe environment for our guests.
• Assists Security shift leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on the casino and hotel premises
• Ensures that posts in their zones are properly manned and that reliefs are provided when necessary.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking scenarios to consistently involve all team members in service improvements.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
• Uses Team Member survey data to improve the workplace, listens and responds to employees, recognizes, and rewards individual and team performance.
• Directs and supervises activities in assigned zone, with the assistance of the Security force.
• Assists Security Leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises.
• Ensures that Security posts in zones are properly manned and that reliefs are provided.
• Evaluates performance of personnel under supervision.
• Conducts investigations as assigned.
• Participates in the supervision, operation and/or support of all cross-department operations.
• Complies with Maryland Gaming Commission Regulations and company regulations, policies, and procedures.
• Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures

• Must be at least 21 years of age or older.
• High school diploma, GED or extensive professional and college level training are required.
• Must possess strong leadership, supervisory and interpersonal skills.
• Minimum 1 year of Supervisory or Lead experience preferred.
• Extensive command or supervisory level law enforcement experience, and/or casino security experience, or a combination thereof, is a plus.
• Must possess strong oral and written communication skills with good analytical ability. including tact when dealing with difficult customers; must read, write, speak, and understand English.
• Ability to maintain extremely confidential information.
• General familiarity with investigative procedures.
• Ability to work in a fast-paced environment.
• Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company.
• Ability to work independently as well as part of a team.
• Must present a well-groomed appearance.
• $63,500 Yearly Salary
• Bi-Weekly Pay Dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance