Job Description

Maintain a safe and secure environment for all guests, team members, and company assets. Oversee all Security activities and team members on assigned shift. Promote Family Style Service culture through actions and positive attitude.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Knowledge and ability to perform assigned duties of all subordinate positions.
• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Monitor staffing levels to ensure budgetary compliance.
• Assign work to team members.
• Participate in interviewing and selecting new team members, and train and develop team members.
• Issue disciplinary action as needed.
• Investigate incidents and guest complaints and produce summary report of findings.
• Review Security activities with Security Manager.
• Check for and report safety hazards.
• Serve as team leader for emergency response drills and evacuations.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Manage escalated situations involving team members and guests.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
• Perform other duties as assigned or reasonably requested by any member of management.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• Acquire and maintain CPR/AED certification.
• A high school diploma or GED equivalent.
• One to three years of experience performing and managing duties of security department personnel
• A 4-year degree in a related field or equivalent work experience is preferred. Gaming industry experience is also preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 250 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing or sitting position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.