Job Description
•Train new department team members
•Establish security patrol and coordinate CCTV coverage of hotel during patrols
•Complete schedule for security staff
•Coordinate training for any employees participating in multi-skilled training
•Responsible for the safety and security of guests, employees and establishment needs
•Work to correct all hotel property deficiencies and safety or security hazards
•Initiate action to improve a hazardous situation immediately
•Implement procedures for security and emergency incident
•In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan
•Be familiar with location and operation of fire alarms and firefighting equipment
•Maintain the security system
•Monitor staff clocking on and off duty
•Allocate staff locker keys as necessary (optional to in-house staff only)
•Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies
•Maintain a 24-hour surveillance of those areas that are frequented by guests and all work areas
•Maintain a vigil on the closed-circuit TV system and inform security officer on patrol duties of any unusual happenings
•Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and correct any item of equipment which is faulty
•Ensure hotel alarm system is in good working order
•Maintain a good working knowledge of the following:
•The hotel switchboard and paying system
•The control points and the working of the hotel’s gas and air conditioning system
•The hotel’s fire indicator board, fire wardens' telephones and public address system
•Maintain a daily log of incidents
•Conduct regular locker checks in line with hotel policy
•Check all packages and passes of employees entering and leaving the building
•Carry out monthly fire inspections
•Maintain a good knowledge of the liquor act and criminal code
•Prevent gambling on / sabotage of hotel premises
•Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended
•Ensure no undesirables loiter in or around the hotel premises
•Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed
•Coordinate functions with other security staff or and promote good will with them
•Implement the hotel policies and procedures and advise Manager of Property Maintenance & Security of action taken
•Be correct, secure and courteous in handling any disciplinary or criminal case
•Be alert for any unusual packages, guests or vehicles and advise superior of same
•Be thoroughly familiar of the property layout, design, entry and exit points
•Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares
•Ensure that the safety control office is never left unattended
•Provide escort duty for money transfers to the General Cashier’s office or bank as required
