Job Description

Essential Job Functions:

• Serves as a leader for team members. Motivate team members by fostering teamwork, team member engagement, and open communication.

• Prepares and/or assists in the preparation of annual budget and operation forecast; prepares regular and special reports; maintains necessary records and files.

• Assures optimum guest service through the delivery of excellent customer service.

• Works effectively with all departments assuring efficient security support is provided when needed.

• Research and formulates policies and procedures.

• Conducts in-depth confidential investigations as deemed necessary to protect the assets, reputation and business integrity of the company, or as directed by the Legal staff or senior management.

• Research, examines, formulates and presents in-depth analysis and reports (written/oral) for senior and corporate management regarding the successes, challenges, and opportunities necessary to achieve optimum guest service, asset protection and business integrity.

• Establishes and maintains a progressive and empowered work force.

• Trains, counsels and coaches assigned personnel in the performance of their duties; prepares and presents Performance Appraisal Reviews.

• Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of personnel.

• Recommend wage and salary adjustments within established guidelines.

• Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.

• Spends time interviewing, selecting, and training employees
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Monitors legal compliance with federal, state, and gaming laws.
• Participates in the development of key assumptions and critical documents.
• Continually evaluates and monitors Harrah’s Northern California’s activity and financial performance to ensure that goals and plans are achieved.
• Communicate both written and orally with the department and Senior Management
• Attend Hearings at Federal and State Courts for Guest Liability Claims.
• Liaison with Fire Department, Health Department, EPA, Sheriff’s Department and local police departments.
• Possess a thorough knowledge of Microsoft Works, Excel, Power Point and Publisher Programs.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized Native American Tribes

Physical, Mental & Environmental Demands:

• Must be able to sit or stand for long periods.

• Must be able to maneuver throughout all areas of the casino.

• Must be able to respond calmly in crisis and stressful situations.

• Must be able to see and, also, remember the specific details of incidents and people.

• Must be able to give court testimony when necessary and write detailed reports.

• Must be able to work overtime and work different shifts on short notice.

• Must be able to read, write, speak and understand English.

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

• Must be at least 21 years of age.
• College degree preferred.
• Five or more years’ experience in Security/Law Enforcement and Investigations required with at least two years in a Supervisory capacity.
• Knowledge of Oklahoma Gaming regulations preferred.
• Must possess skills in conducting investigations, as well as knowledge of gaming regulations and company internal controls.
• A strong background in law enforcement and gaming, with demonstrated business, communication, organization, and leadership skills is required.
• Must possess knowledge of, and working relationships with, local, state, and federal law enforcement and gaming control authorities.

• Responsible for employee accident reports for the property.

• Create, implement, and coordinate safety programs.

• Establishes and maintains effective working relationships with departments.

• Maintains confidentiality of information.

• Computer experience to include knowledge of Word and Excel preferred.
• Ability to work with internal management and staff, as well as outside support, to develop and maintain a continuing atmosphere of peak guest and employee comfort and safety.
• Demonstrated ability to prioritize and view the big picture, a sense for guest service and high degree of common sense.
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.

• Must present a well-groomed appearance.