Job Description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

SH Hotels & Resorts, good-natured service means doing whatever it takes to keep our guests happy and feeling a sense of security while they are in our care. And we are on the hunt for a Security Supervisor to do just that. Maintaining the safety and security of the hotel’s guests, associates and assets stay at top-of-mind in this critical role. This job is all how about how you react, or just as important, don’t react, in strenuating circumstances. It’s about staying a step (or five) ahead of potential situations, identifying them and managing them with professionalism, reasonable thinking and in accordance with our policies.
Inside Tip: If you're an expert at keeping calm during the storm, we'd love to hear from you.

Grow with us...

If you’re calm, cool, and collected, we have a job for you.

We’re currently seeking a Security Supervisor at 1 Hotel Mayfair to help maintain the safety, security, and smooth operation of the hotel for our guests, team members, and assets.

This role is all about how you respond—or just as importantly, how you don’t respond under pressure. You’ll stay one step ahead of potential risks, leading your team with professionalism, sound judgement, and a proactive mindset, all while delivering a seamless luxury guest experience.

Supporting the Security Manager and Director of Security & Safety, you’ll oversee daily operations, coordinate team activity, manage incidents, and ensure compliance with safety standards, all while fostering a culture of excellence and accountability.

About you...

• Passionate about safety and security, with experience in a luxury hospitality environment
• Proven experience in a Security Supervisor role
• Strong understanding of security operations, including incident management and investigations
• Confident leading daily operations, including team rotations, lobby presence, and peak period coverage
• Experienced in managing shift handovers, ensuring accurate and up-to-date communication across teams
• Knowledgeable in event security, with the ability to interpret and act on Banquet Event Orders (BEOs)
• Highly organised, with strong attention to detail when managing administration, audits, and compliance
• Confident enforcing procedures, including contractor vetting and access control
• Proactive in monitoring systems, conducting KYC checks, and maintaining accurate lost & found records
• A natural leader who encourages open communication, active listening, and team engagement
• Skilled in identifying training needs, mentoring team members, and supporting ongoing development
• Ability to remain calm under pressure and respond effectively to unexpected situations
• Flexible and able to meet the demands of a 24-hour operation
• Works collaboratively within a team, while also confident working independently and using initiative
• SIA Licence required

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.