Job Description

Position Title:Security Supervisor

Department:Security

Reports to:S ecurity Management

FLSA Status:Non-Exempt Part-TimeHourly  

Union Code:Non-Union   

Minimum Pay Rate:$2600

Maximum Pay Rate:$2600

Join Our Team at Barclays Center!

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center!

At Barclays Center,we'remore than just a venue –we'rea dynamic community driven by a shared passion for creating unforgettable live experiences.We'rededicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

Ifyou'resomeone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment.Come bea part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.

Our Company Values

We understand that it is important for you to know what our values are todetermineif they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.

Key Attributes for Success

To excel in this role, candidates mustpossessa genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences andmaintaininga positive atmosphere for our guests.Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.

• Enjoysdemonstratingenthusiasm and dedication in providing exceptional service.

• Wantsto make every interaction memorable and positive.

Strong Teamwork Abilities:

• Enjoyscollaborating effectively with colleagues and partners.

• Likesbuilding and nurturing strong relationships within the team.

• Values the importance of teamwork in achieving shared goals.

Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.

• Wantsto quickly adjust to changes in the environment to ensure guest satisfaction.

• Thrivesin dynamic and fast-paced work environments.

Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.

• Enjoysconveying information clearly, confidently, and with warmth.

• Wantsto communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.

• Likesanticipatingguest needs and consistently exceeding expectations.

• Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

• Desires toidentifyand resolve issues creatively and efficiently.

• Enjoyshandling guest concerns with empathy and professionalism, turning challenges into opportunities.

• Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.

• Enjoys ensuring every aspect of service delivery is meticulously executed tomaintainhigh standards

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

Reporting to the Security Management Team, the Security Supervisor will lead Security Officers at Barclays Center. This is a part-time, non-union, hourly position. Job responsibilities include:

EVENT SECURITY

• Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venue guests, employees, and assets with respecttowardseveryone’s dignity and legal rights.

• Resolve escalated security situations andprovideappropriate warningstoguestswho are not in compliance with thevenue'spolicies and procedures.

• Assistwith directional and informational inquiries.

• Appropriately document all major/minor incidents.

• Represent Barclays Center and the Security Department in an exemplary manner.

• Apply principles of logical thinking to a wide range of intellectual and practical problemstosuccessfully perform and direct varied & complex tasks.

• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

STAFF SUPERVISION

• Deploy staff for events. Assignappropriate shifts, breaks, and necessary equipment to execute an efficient event.

• Train staff in basic guest service and security skills. Activelymonitorstaff interactions with Barclays Center venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all.

• Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees.

• Providetimely,appropriate feedbackto staff on performance, both positive andcorrective Effectively communicate escalated employee issues toSecurityManagement Team.

• Administerappropriate performancereviews, counseling and disciplinary documentations as needed to ensure complianceofBarclays Center company/department policies.

• Exhibit the ability to accept responsibility for the performance & conduct of the entire security team assigned to the deployment.

• Exhibit leadership qualities, motivate staff & lead by example.

24/7 BUILDING SECURITYSUPERVISION (FILL IN)

• Be able to supervisebuilding’s24/7 posts (Loading Dock, Dean Admin and Command Center).

• Be able to conductthe department’sdaily inventories as needed.

• Conductdepartment’sequipment checks (Ex. Hand Wands, radios, CCTV). Contact service providers and vendors to ensure equipment ismaintainedas needed.

• Assistwith updatingthe department’sStandard Operating Procedures (SOP’s) for all posts.

• Knowledge ofthe building’sFire Alarm systems, know how toeffectively and safely evacuate the buildingin a timely manner

• Knowledge of ISS systems.

• Knowledge of access control and visitor managementsystem

• Enforce hourly buildingpatrolconducted by Security Officers.

CANDIDATE PROFILE: Who You Are

• Candidatesmust be available to work flexible hours, including evenings, weekends, and holidays. Mandatory Events.

• High School diploma or equivalent required.

• Previoussecurity experience, valid NYS Security Guard Card License and F03 Fire Guard license.

• Previousexperience working in a similarsports/entertainmentfacility environment preferred or Law Enforcement.

• At least 1-2year's experiencesupervising and leading subordinates.

• Ability to multi-task and perform under pressure

• Ability toestablishand maintain working relationships with building personnel, guests, visitors, clients, and vendors.

• Ability to pass a criminal background check and employment verification

• Must have strong teamwork etiquette.

• Must be able to adapt to changes in assignment per event.

• Mustmaintaina high standard of grooming and professionalism.

• Ability tomaintainpatron, employee, and company confidentiality.

• Tasks are performed with moderate supervision.

• Ability to lift, carry, push, pull up to 50 pounds.

• Must be able to walk/stand and climb stairs for more than 4 hours

KEY COMPETENCIES: Skills You Possess

• Strong interpersonal and communication (written and verbal in English) skillsrequired

• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel)required

• Must be able towritea report and send grammatically correct emails in a professional tone.

• Ethical Conduct

• Teamwork Orientation

• Customer/Client Focus

• Stress Management

• Composure

• Communication Proficiency

• Technical Capacity

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.