Job Description

Supervisor

Pay Range: $28-$28.65

The Supervisor oversees day-to-day security operations across assigned Pier 91 area/s. This role ensures personnel performance, compliance with post orders, alignment with Terminal Operator (PCST) expectations, and consistent delivery of customer-focused service. The Supervisor coordinates staffing, conducts inspections, supports incident response, and provides frontline leadership while maintaining the security framework governed by MTSA requirements, TWIC protocols, MARSEC level, and FSP-aligned responsibilities.

Essential Duties and Responsibilities

Leadership & Oversight

• Lead, guide, and support Security Officers, ensuring compliance with company policies, Terminal Operator (PCST) procedures, and assigned post orders.
• Monitor officer’s performance, appearance, conduct, punctuality, and adherence to assigned duties.
• Ensure staff receive required breaks, rotations, and coverage so all posts remain continuously staffed.
• Conduct in-person site inspections during shifts to verify proper performance and identify deficiencies.

Security Operations

• Support access control operations, TWIC verification, and enforcement of checkpoint and restricted-area procedures.
• Oversee MTSA/FSP-aligned duties to ensure personnel understand and execute requirements appropriate to current MARSEC level security posture.
• Respond to incidents, assist first responders when appropriate, and ensure prompt notification to:
  • Operations Manager

Training & Development

• Mentor and coach officers on procedures, customer service, communication, and safety practices.
• Participate in onboarding and recurring training sessions; ensure staff complete required learning modules and certifications.

Reporting & Documentation

• Review officer reports and daily logs for accuracy and completeness.
• Ensure all incident reports meet Terminal Operator (PCST) standards and are submitted within required timeframes.
• Communicate operational issues, personnel concerns, or safety hazards to TSS Operations Manager promptly.

Customer & Stakeholder Service

• Serve as the primary on-shift point of contact for Port personnel, cruise partners, vendors, and terminal staff.
• Maintain professional communication through email, text, phone, and radio channels.
• Support guest flow and operational efficiency during peak terminal activity.

Qualifications

Minimum Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum 2 years of supervisory or security operations experience.
• Valid Washington State Unarmed Private Security Guard License.
• Valid TWIC card (or ability to obtain/maintain).
• Valid driver's license issued by Wahington State and ability to operate company vehicles as assigned.

Skills & Competencies

• Strong leadership, coaching, and conflict-resolution skills.
• Ability to multitask in a fast-paced, client-facing environment.
• Clear written and verbal communication skills.
• Ability to conduct inspections, manage documentation, and maintain accuracy.

Training Requirements

Supervisors complete the same foundational training as Security Officers plus:

• Enhanced training in communication, incident escalation, and field supervision
• Familiarity with MARSEC/FSP-aligned supervisory expectations
• Participation in Port drills, exercises, and emergency simulation events

Physical Demands & Work Environment

• Physical Demands: The physical demands described here represent those that are typically required to perform the essential functions of this position.

For administrative roles: This role requires the ability to see, hear, speak, and communicate clearly. Manual dexterity is needed for operating standard office equipment. The position may occasionally involve lifting items up to 10 pounds and may require occasional travel to meet accountabilities.

For operations roles This role requires the ability to stand, walk, bend, and lift up to 20 pounds. It may involve regular exposure to outdoor environments and active work sites. Use of personal protective equipment (PPE) may be required depending on the task. Some positions may require travel between job sites.

• Work Environment:

For operations roles: Work may be performed in both indoor and outdoor environments, including active job sites with varying weather conditions and potential exposure to noise, dust, and other occupational hazards. Safety protocols and personal protective equipment (PPE) are provided and required as appropriate.

Benefits

• Referral bonus (Restrictions Apply).
• Bonus for firearm detection.
• Bonus for Ammo Detection.
• Bonus for narcotics detection
• Bonus for expired or altered boarding pass.
• Bonus for expired or altered TWIC card.
• Bonus for expired or altered PCST and/or Port of Seattle ID badge.
• Bonus for expired or altered I-95.
• Daily pay available.
• Ongoing paid training programs and career growth opportunities.
• Holiday pay, when worked.
• Employee Assistance Program (EAP).

Why Join Us

At TSS, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.

With operating areas across CA, FL, IN, NC, NJ, OR, SC, TX and WA, we continue to impact diverse communities and industries. We provide equal employment opportunities to all employees and applicants without regard to race, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other legally protected status.

If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact HRDept@nautilusintl.com.