Job Description

Schedule

Mon – Sat Flex The primary responsibility of this position is to safeguard, secure, and control access to all AFCU Corporate Facilities. Security Professionals ensure a safe, secure, and compliant facility environment through technology integration and proactive security protocols. This includes greeting and verifying visitors, monitoring and evaluating CCTV camera feeds and responding to alarm alerts. They are responsible for directing guests and incoming phone calls to appropriate personnel. They will assist with special events in the building and acting as a point of contact during emergency situations. The Security Specialist will conduct patrols of the building throughout the day and helps maintain a clean and secure environment. Serving as the first point of contact for visitors and staff, the Security Specialist ensures a secure and welcoming environment. The role combines front desk reception with crucial security responsibilities, including access control, surveillance monitoring, and emergency response coordination. A basic understanding of unarmed security protocol, a professional demeanor, a willingness to be of assistance, the ability to remain attentive and vigilant, especially under pressure, and the accurate recording of information are all vital to this position.

Responsibilities

Alarm System (mountain alarm/Remote Programing Software)

• Customize system settings and monitor the accuracy of databases.
• Apply proper settings for panel communication capabilities.
• Oversee and monitor Branch Alarm Testing for 50+ branches.
• Ensure accuracy of monitoring system user data and authorities.
• Ensure correct and accurate handling of alarms by the monitoring company.
• Program and ensure accuracy of system data to include alarm points and user information.
• Assumes responsibility for auditing all alarm systems regularly and programing alarm panels accordingly.
• Takes initiative when an alarm is triggered to investigate the cause and research resolutions.
• Troubleshoot systems and connections, schedule service, communicate with vendors to ensure systems are functioning correctly.
• React in a timely manner to emerging security, video and access problems.
• Schedule and ensure all branches receive required service annually.

Closed Circuit Television

• Maintain system operations, check camera functions, views, and video quality on a regular basis on 500+ cameras weekly.
• Maintain database to include users and authority levels.
• Program and maintain transaction capturing and analytic settings.
• Schedule vendor to service cameras and approve any changes that are made.
• Monitor video storage capabilities and assess need for service or analyze adjustment to settings to accomplish video storage goals.
• Assist and support video system users including audit, fraud, branches, and insurance with the location and distribution of video evidence.
• Identify current technological trends.
• Schedule and ensure all branches receive required service annually.

Access

• Administer and support the appropriate building access for all credit union personnel.
• Update user access ensuring changes are made in a timely manner.
• Adjust schedules and clearances as needed.
• Conduct regular audits to high security areas.
• Support access and alarm system integration.
• Troubleshoot any problems that arise with access, clearances, software, and hardware.
• Manage temporary employee, vendor, and visitor access and credentials.
• Schedule and ensure all branches receive required service annually.

Key and Combination management

• Develop, maintain, and support system for assigning, receiving, and tracking keys.
• Provide training and assistance to branch staff regarding program functions to maintain accurate records.
• Support auditors regarding system capabilities.

Branch drive up

• Research, analyze, and schedule installation of all equipment required for drive up operation.
• Receive service requests from branches, identify service needs, schedule service with vendor.
• Inform branch of any pending or scheduled repairs.
• Monitor and assess system performance for upgrade and/or replacement to meet branch needs.
• Schedule and ensure all branches receive required service annually.
• Monitor and address vendor performance.

Vault/Safe/Undercounter steel/Night drop/Safe Deposit Boxes

• Analyze current and future branch equipment assessing the condition and serviceability to ensure branch needs are met.
• Schedule and monitor maintenance and service.
• Support branch staff with equipment difficulties and failures.
• Train branch staff on proper use of safes, vaults, time locks, safety.
• Schedule and ensure all branches receive required service annually.
• Specify vendor expectations and monitor performance.
• Support branch staff to maintain procedural compliance.
• Manage destruction of discarded keys, manage inventory of retired equipment.
• Administer Lock Exchange Program.
  • Schedule event with branch and vendor.
  • Research vendor prep information.
  • Support branch during and after exchange.
  • Receive records and returned keys.

On Call/ After Hours

• Maintain 24-hour availability for a minimum of one week per month.
• Remain within reliable access of cell service, Wi-Fi, etc. Remain within 30 minutes of service center.
• Respond immediately to emerging security concerns either remotely or at the service center as needed.
• Arrange for appropriate response and notifications for various after hour needs.
• Support responding departments and/or vendors in emergency, urgent, and non-urgent situations.
• Provide immediate support for security technologies including alarm systems, access control systems, and video. capturing systems (C-Cure, March Networks, RPS, Vendor Service Portals, Mountain Alarm, etc).

Guard services

• Select and analyze available vendors for both ongoing and unplanned needs.
• Maintain relations with vendor pool to ensure availability of services.
• Arrange and negotiate for coverage and costs as needed.
• Monitor and address performance and quality of service provided by selected vendors.

#IND21

Qualifications

Training/Education/Certification:• High School graduate or equivalent• Some College preferred Required Knowledge• Knowledge of the types of Credit Union fraud and the processes in identifying them. Basic knowledge of security equipment Experience Required• Three to five years of related experience in a financial setting and/or security related field. Skills/Abilities• Excellent oral and written communication skills• Professional and tactful• Persistent, able to complete tasks on time. • Ability to remain calm and think clearly in stressful situations• Attentive to detail• Ability to assist others• Must be able to work flexible hours• Ability to work basic business machines such as PC, 10-key, phones, printers, etc. • Organized, able to manage working on multiple projects.