Job Description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is seeking a Site Security Supervisor to lead daily security operations at an iconic, high-profile property in the heart of Chicago’s Loop.

Situated within a historic landmark featuring classic Chicago School architecture, modern amenities, and public exhibits, this unique site requires a dedicated leader who balances high-standard safety procedures with exceptional customer service for tenants, international executives, and visitors alike.

As the Site Security Supervisor, you will directly manage a team of 5 security officers/supervisors, ensuring top-tier protection, operational excellence, and team development.

Key Responsibilities

• Team Leadership & Development: Supervise a team of 5 security officers/supervisors. Oversee scheduling, payroll, coaching, recognition, and performance management. Conduct site-specific on-the-job training, client-specific training, and annual refreshers adhering to Titan standards.
• Operational Oversight: Reconcile daily logs, shift responsibilities, and patrol reports. Review incident reports prior to submission to Management and coordinate preliminary investigations.
• Post Orders & Procedures: Develop and maintain up-to-date operational procedures and post orders. Understand and qualify for assigned posts, including emergency response protocols mandated by the client.
• Access Control & Monitoring: Maintain building access control procedures using access control systems, visitor management systems, and CCTV. Properly identify and sign in all tenants, visitors, and vendors.
• Site Safety & Security: Respond to incidents and property emergencies. Observe departing personnel to guard against theft. Monitor security cameras throughout the facility.
• Patrols & Inspections: Conduct regular interior and exterior patrols across all property areas regardless of weather, including multi-flight stairwells when needed.
• Customer Service & Communication: Provide first-class customer service to all tenants, visitors, and staff. Assist with directions and general inquiries. Clearly document and report property damage, unusual occurrences, or equipment malfunctions.

Qualifications

• Experience: High School Diploma or GED required. Minimum of 3 years of prior satisfactory experience as a security officer or directly related supervisory experience. Must be at least 18 years of age.
• Licenses/Certifications: Valid State Security License (PERC) and valid Driver’s License (as applicable).
• Skills: Excellent verbal and written English communication skills (Bilingual in Spanish or other languages is a plus). Proficiency with access control, visitor management, and CCTV systems.
• Background Check: Ability to pass a pre-employment drug screen and criminal background check. Must maintain an active contact phone number.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to perform extensive interior and exterior foot patrols in any weather conditions.
• Ability to lift, push, and/or pull at least 50 lbs.

Compensation & Benefits

• Salary: $59,000 – $60,000 per year
• Paid Time Off (PTO) and Paid Holidays
• Comprehensive Medical and Dental Insurance
• Continuous skills-enhancing training
• Clear opportunities for career growth and internal promotion

Titan Security is an Equal Opportunity Employer (EOE/M/F/D/V)

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