Job Description

Job Title: Shift Supervisor

Position Title: Shift Supervisor
Department: Operations
Report to Security Site Manager, Account Manager and Client Security Management
Manage:

Portfolio Focus:
• Site Operations operate and peak efficiency
• Escalations are resolved promptly
• Regulations and Procedures are followed
• Culture and Communication

Key Responsibilities:

Operational Management (60% Time Spent)
• Follow Security and client’s standards, rules, and policies.
• Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
• If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards.
• Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations.
• Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.
• Provide orientation and training to new employees.
• Manage vacation time for employees.
• Manage scheduling, time and attendance and own schedules in an effective and efficient manner.
• Ensure company vehicle maintenance is kept up to date
• Report to management any changes or discrepancies to employees’ hours.
• Fully understand and be aware of the site layout.

Relationship building (10% Time Spent)
• Preserve clients’ interests, needs, and wants at all times
• Ensure that employees provide safety and security services to the property, customer and third parties
• Ensure that incidents are being resolved efficiently and address the client’s needs.
• Encourage service interactions and exchanges of information between employees and customers
• Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.

Leadership (30% Time Spent)
• Understand and meet the requirements of Fire and Life Safety for the property
• First Aid Compliance – Naloxone, AED checks and maintenance of First Aid Kits onsite
• Fire Extinguisher Checks and keeping documentation up to date including sign offs
• Provide constant constructive feedback, coaching, and training to enhance motivation and performance
• Promote a collaborative culture in where all employees can rely on each other and improve motivation
• Constantly interact with all employees to determine any issues and understand their needs
• Attend 1x1 meetings with Account Manager and clients
• Enforce above and beyond customer service, performance, and high-quality deliverables

Ad Hoc Responsibilities:
• Enforce compliance with Occupation Health and Safety regulations
• Assist in the implementation of new technology or software systems to improve operational efficiency
• Manage and report any accidents or injuries, ensuring timely completion of reports
• Participate in the joint health & safety committee and maintain a safe, clean work environment
• Support the planning and execution of company-wide initiatives or special events
• Uphold and embody Kandor Managements core values, ensuring they are understood by all employees
• Maintain strong professional relationships with co-workers, executives and Management

Knowledge, Skills, Experience and Education:

• Completed Certificate in Security Management or a combination of education and experience.
• 3 years security experience
• Valid Security Licence.
• Completed basic security training – Conflict Management, Use of Force and other relevant training is an asset
• Leadership training is an asset.
• Ability to work independently and as a team player.
• Outstanding customer service.
• Honesty, discipline, commitment, accountability, and trustworthiness.
• Outstanding written and verbal communication skills.
• Outstanding leadership skills that promote a strong culture and motivates employees.
• Full knowledge of security system databases.
• Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
• Ability to resolve conflict in an efficient and agile manner while promoting nonaggressive behaviours such as a conflict solution.
• Ability to make difficult decisions.
• Strong interpersonal skills.
• Ability to assist, help, coach, mentor, and discipline employees.
• Excellent multitasking skills that guarantee quality and efficiency.
• Ability to research and understand possible outcomes and risks.
• Ability to be empathic and to understand people’s needs.
• Excellent time management, organizational, and planning skills.
• Ability to perform accurate investigations of incidents.
• Willingness to go above and beyond and always try to find ways to be more efficient.
• All other duties as assigned