Job Description

• 24 hour rotating shifts will be worked – 8hr duration. Annual combined recreation and rostered leave
• EA Level 3A - $70,068.28 base + super
• 35 hours a week, based at Parramatta.

The Opportunity

Join our Security Response Centre (SRC) to support physical security operations. You will manage contractor responses, dispatch patrols, and monitor video surveillance and access control systems.

Key Responsibilities

• Receive and manage data relating to alarm activations.
• Analyse alarm related data, using information from systems such as Forcefield and external contractor systems.
• Dispatch security patrols to alarm responses.
• Coordinate security incident related matters including escalations to the Security Duty Manager.

Key Skills & Experience

• Valid Security Licence & First Aid Certificate
• Minimum 3+ years’ experience in operational security and control room environments
• Accomplished in general administrative office processes.
• Knowledge of access control and video surveillance systems
• Proficient in handling both general and difficult customer service matters over the phone
• Proficient in security incident report writing.

Essential Requirements:

• You must be an  Australian Citizen or  Permanent Resident at the time of submitting your application to be considered for this role.
• As part of the application process, you will be asked to undergo background checks which include a criminal history check and a medical assessment including mandatory drug and alcohol testing in person.
• Flexibility to travel to your Sydney Water work site.

Closing Date: Wednesday, 24th of June 2026 at11:59pm

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact priscilla.dahdah@sydneywater.com.au for any further information.

Dive into Our Great Benefits!

Competitive Compensation: We will ensure that your skills and contributions are valued and rewarded appropriately.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.

Please see Job Profile for the role’s full accountabilities.