Job Description

Job Category:

Public Safety & Security

Work Shift/Schedule:

Varies

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Performs all required duties in a courteous and professional manner. The Security Resource Specialist will be the first contact of visitors entering Northeast Georgia Medical Center. The Security Resource Specialist will identify visitors through forms of photographic state identification cards (i.e. drivers licenses), will ensure that visitors are issued adhesive passes and direct visitors to affix the pass on their outermost garment. The Security Resource Specialist will direct visitors to locations within NGMC and will be responsible for allowing access into both secure and non-secure areas. The Security Resource Specialist will act as information gatherers and report directly to the Security Supervisor any violations of criminal law, NGHS policies, or any breach of security within their assigned post.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: High School Diploma or GED

• Minimum Experience: Background in customer services and/or reception.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Law enforcement, corrections or security background and/or two (2) years of experience in assisting sworn personnel in performing non-sworn municipal law enforcement duties.

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• The ability to work well with others; and a willingness to accept direction from supervision

• The ability to learn and perform basic computer skills

• Must display a calm/professional demeanor and utilize verbal de-escalation techniques in situations involving agitated persons

• Must be adaptable to changing situations

• Preferred: Basic CPR

• Managing the aggressive patient (CIT): De-escalation Training

• On the Job Training with NGHS Security Visitor Management System

• Presents a professional image and attitude

Essential Tasks and Responsibilities

• Serves as a first contact for visitors entering Northeast Georgia Medical Center or assigned NGHS facility at an assigned post.

• Identifies and documents visitors through forms of photographic state identification cards (i.e.; drivers licenses).

• Ensures that visitors are issued adhesive passes and direct visitors to affix the pass on their outermost garment.

• Direct visitors to locations within NGMC and allows access into secure and non-secure areas as appropriate.

• Acts as surveillance and observer/reporter within high traffic areas; reports violations of criminal law, NGHS policies, or any breach of security within their assigned post to the Security Supervisor.

• Serves as a customer service professional; answers information inquiries and provides direction in accordance with NGHS Core Values.

• Maintains a highly professional attitude (verbally and physically) and exhibits the ability to engage in professional interaction with patients, visitors, and staff.

• Performs other duties as assigned.

Essential Task specific to Braselton location

• Answers incoming telephone calls to assigned department.

• Assist with organizing and filing patient charts.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Light, Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.