Job Description

Position Title

Security Representative

Purpose & Scope:

Responsible for the screening of all patients, visitors, contractors, vendors, employees, and all other persons arriving to VHC-owned or leased facilities for security and/or health & safety reasons. Controls access to the facility or area to which they are assigned using established security or infection prevention protocols and policies. Uses screening equipment, to include, but not limited to, visitor check-in kiosks, computers, cameras, and other related equipment, such as weapons detection systems or health screening systems. Maintains positive public relations by providing excellent customer service to those entering and exiting the facility. Provides additional support to the Security and/or Parking Departments when required, such as with vehicle traffic direction and enforcement of parking policies in and around facility entrances and within fire lanes.

Education:

High School Diploma is required.

Experience:

One year of Customer Service is required.

Certification/Licensure:

None.

Self-confidence to restrict or deny access to unapproved and/or non-compliant individuals required.Personal responsibility to escalate and communicate issues and concerns to facility.

Leadership required.Multi-lingual preferred

Physical Requirements:

Administrative: The work environment characteristics described here are representative of those an employee may encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions: Repetitive movement of hands and fingers - typing and/or writing. Walking: moving about on foot to accomplish tasks, sometimes for long distances. Frequent standing, walking, stooping, kneeling or crouching. Reach with hands and arms. Frequent communications, verbal and written, and auditory acuity. Visually or otherwise identify, observe and assess. Cope with mental, emotional stress associated with this position. Operate Office machines properly and in accordance with Hospital safety standards. Perform light lifting (up to 15 pounds). Ability to work within deadlines with frequent interruptions. Ability to work in accordance with Hospital Safety Standards.

Working Conditions:

Administrative: Works in a well-lighted/ventilated office setting. Subject to frequent interruptions. Willing to work beyond normal working hours when requested to do so. Minimal occupational exposure to infectious diseases, blood borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. May encounter patients, family members, co-workers, and visitors under all conditions, e.g. hostile and/or emotionally upset.